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Overview:
A significant contributor to the costs of campus mail services is poorly addressed commercial mail inbound to campus addresses. The masses of inbound envelopes and magazines that cannot be routed to an appropriate address add significant labor and disposal costs, delay delivery, and increase waste to the environment. The recent change in the USPS Move Update requirement may help, but only if your addresses are in the system.
The solution lies in establishing best practices for your mail services center and clear policies for handling poorly addressed mail–and then communicating those measures with faculty and staff, students, mailers, and vendors.
Join us for this on-demand webcast to discover guidelines and tactics for cutting the costs of badly addressed mail by defining and communicating a proactive best practices mail policy.
Target Audience:
Managers of campus mail services will learn best practices and proactive tactics for managing and reducing poorly addressed inbound campus mail.
Program Agenda:
| ON-DEMAND Presentation |
| Live Session Took Place On Wednesday, January 21, 2009 |
- Two types of campus mail
- Inbound mail to students
- Inbound mail to faculty and staff
- Current policies
- Seasonal
- Business vs. personal
- Private carriers vs. USPS
- Closed vs. open campus
- Leverage for outbound rates
- Costs of poorly addressed mail
- Best practices
- Ensuring best address formats
- Working with the USPS
- Other services to check with
- Securing administrative buy-in
- Raising mailer awareness
- Who to contact first
- How to approach senders of inbound large mailings
- Raising recipient awareness
- Outreach
- What to emphasize
- Encouraging those leaving campus to inform mailers
- Change of address (COA) forms
- Don't rely on move update
- Who to work with
- Internal policies for handling of badly addressed mail
- Participating in a centralized address hygiene database
- What to do with a decentralized database
- Getting help
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Instructor:
Thomas Roylance, Assistant Director, Print and Mail Production Center, Brigham Young University
Thom oversees the processing of 10 million pieces of incoming mail, 5.5 million pieces of outbound mail, and inbound/outbound shipping of more than 500,000 packages annually. In 1999, Thom managed the merging of BYU's print and copy services with the campus mail services, and he now oversees both operations. Thom is a Certified Mail and Distributions Systems Manager (CMDSM), and has received the USPS's Industry Excellence Awards for Nonprofits and the USPS's Mail Center Manager Award. He is a past president and a long-standing board member of the National Association of College & University Mail Services (NACUMS) and is currently president-elect.
Ordering Information:
Ordering
Order online using our secure ordering system, or call 720.488.6800. After ordering, you will receive a confirmation of payment or an invoice, depending on method of payment. All audio is streamed on your computer speakers using your computer's sound card. |
Shipping
A CD-ROM version of the archive will be mailed within 3 business days of the time the order is placed. Shipping within the United States and Canada is free of charge. For orders shipped outside the United States and Canada, an additional $35 USD will be charged. |
Order Online:
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