Online Writing Centers: Providing Quality Services

April 25, 2012 & April 30, 2012 - 1:00 to 2:30 pm EDT

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Overview

Learn to develop and provide top-notch online writing services.

Writing centers are key to student learning and success in college, whether a student is on-campus or online. However, many institutions do not offer online writing center services or struggle with providing quality tutoring in an online setting. In this webcast series, our noteworthy speakers will help you learn how to develop and provide top-notch online writing services.

Session 1: This session will give you the “nuts-and-bolts” knowledge you need to move your writing center services online using an asynchronous approach. The session is ideal for institutions that already offer writing tutoring and are in the early stages of or are considering moving writing services online. Speaker Heidi Marshall is from Walden University, one of the first institutions in the country to offer an online writing center.

Session 2: Speaker Dr. Beth Hewett is the acclaimed author of The Online Writing Conference: A Guide for Teachers and Tutors, which was nominated for the International Writing Centers Association (IWCA) Outstanding Book Award*. In this session, she will address the unique challenge of responding to student writing in an online environment. This session is appropriate for anyone wanting to learn effective methods for providing online feedback, whether or not you have an online writing program already in place at your institution.

Session 2 attendees will receive a link to download for free Dr. Hewett’s new companion workbook to The Online Writing Conference: A Guide for Teachers and Tutors, being released by Heinemann this spring.

WHO SHOULD ATTEND

Session 1: This session is intended for directors of writing, tutoring, and student success centers that offer writing tutoring and are just starting or considering moving their writing services online as well as student affairs deans, provosts, and professionals who are involved with developing online writing services for their institute.

Session 2: This session is intended for directors of writing, tutoring, and student success centers who already provide or are planning to provide online writing tutoring and are looking for specialized training on responding to student writing in an online environment.

Improving Your Online Writing Center for International Students

As international student enrollment rises at many institutions, it's going to be increasingly important to provide academic support for a growing population of students who may have diverse levels of fluency with academic writing in English. While there is a long tradition of providing ESL writing labs and other support for these "second language students" on campus, providing writing support for international students in an online writing center involves unique challenges and requires some specific expertise in the writing center staff in order to be effective. Read more

Agenda

Session 1: Wednesday, April 25, 2012

1:00 - 2:30 p.m. EDT

Taking Your Writing Center Online

Presented by Heidi Marshall, MFA, from Walden University

Learning outcome: After participating in this webcast, you will be able to integrate one or more online technology components into your writing center services.

Planning
- Pros and cons to offering online writing center services
- Key considerations in early planning
- Technology thoughts (Platform, server space, accessibility, scheduling)
Staffing and training
- Staffing considerations
- Training online tutors
- Effectively communicating online
- Supervising online tutoring
Consulting online
- Advertising the service
- Preparing students for tutoring
- Setting expectations
- Providing online feedback
Providing additional resources
- Making writing resources available online
- Offering supplementary language, grammar, and writing instruction services
- Supporting English as a second language students and students with disabilities
Thinking ahead and Q&A
- Pitfalls to avoid
- Tips

Session 2: Monday, April 30, 2012

1:00 - 2:30 p.m. EDT

Responding to Student Writing in the Online Environment

Presented by Dr. Beth Hewett, author of The Online Writing Conference: A Guide for Teachers and Tutors

Learning outcome: After participating in this webcast, you will be able to better instruct and formulate responses to student writing in an online writing center environment.

Benefits of online writing tutoring
- When and why conferencing online helps
- Why conferencing online is hard to do
Practical matters
- The nature of the writing conference
- Identifying the strengths of the tools
Establishing trust
- Creating the learning environment
- Setting instructional expectations
- Helping students to set agendas and make choices
- Connecting with your online xtudents
Writing response in online settings
- Theoretical background
- Use vocabulary specific to writing instruction
- Write at the student’s level
- Choose desired outcomes
- Writing mini-lessons and next steps

Want more information about this event?

Contact Lisa Wexler, Assistant Conference Director if you'd like additional information about the program agenda.

Instructors

Heidi Marshall

Associate Director, Academic Skills Center

Walden University

Instructor for session one.

Heidi oversees the Academic Skills Center website at Walden University, an online university that was one of the first institutions in the country to establish an online writing center. She also coordinates academic support systems to improve retention and pass rates as well as graduate assistant programs across the university. Previously, Heidi served as senior writing specialist, overseeing the writing center’s website, scheduling system, and metrics and assessment reporting; and as the business operations manager, overseeing all systems needed for the writing center’s day-to-day operations. In 2009, she received a Laureate Award for her work in transforming the scheduling for the writing center from a first-come, first-served system to an online, interactive scheduling system. Heidi has presented at regional and national conferences on the topic of providing academic instruction to distance learners. She holds a Master of Fine Arts (MFA) in creative writing and is currently pursuing her Doctor of Education in higher education and adult learning with a focus on barriers to technology adoption and adaption.

Beth Hewett

Educational Consultant in Online Writing Instruction and Adjunct Associate Professor

University of Maryland University College and St. Mary’s University and Seminary

Instructor for session two.

A college teacher for 30 years, Beth was a consultant to Pearson and TutorVista in improving their online writing tutoring program and was the initial developer of the online writing program at Smarthinking, Inc. She recently published The Online Writing Conference: A Guide for Teachers and Tutors (Heinemann, 2010) and Good Words: Memorializing Through a Eulogy (Grief Illustrated Press, 2010). She is co-editor and partial author of Virtual Collaborative Writing in the Workplace: Computer-Mediated Communication Technologies and Processes (IGI Global, 2010), co-author of Preparing Educators for Online Writing Instruction: Principles and Processes, and co-editor of Technology and English Studies: Innovative Career Paths. Beth has been chair of the CCCC Committee for Best Practices in Online Writing Instruction for five years and is an educational consultant for NCTE and other educational organizations. She believes that writing instructors have an obligation to do a better job in online instruction to help students become better readers and writers.

Registration

CD Recording of Live Webcast

We record the audio and visual portion of all live webcast events and make them available in two forms; as a CD or as an electronic download. CD recordings are mailed with a bound copy of the presentation materials and handouts approximately 10 business days following the live webcast date.

$350.00

Session 1: Taking Your Writing Center Online recording

Attendee Information

Please provide your information.

State/Province *

Country *

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$350.00

Session 2: Writing Centers: Responding to student writing in the online environment recording

Attendee Information

Please provide your information.

State/Province *

Country *

Additional Attendees:		Order
	First Name Last Name Job Title Email	Weight for row 1
	First Name Last Name Job Title Email	Weight for row 2
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	First Name Last Name Job Title Email	Weight for row 16

On-Demand Download of Live Webcast (180 day license)

We record the audio and visual portion of all live webcast events and make them available in two forms; as a CD or as an electronic download. On-demand downloads are available through an internet link sent via email approximately 10 business days following the live webcast date (links are active for 180 days).

$350.00

Session 1: Taking Your Writing Center Online on demand

Attendee Information

Please provide your information.

State/Province *

Country *

Additional Attendees:		Order
	First Name Last Name Job Title Email	Weight for row 1
	First Name Last Name Job Title Email	Weight for row 2
	First Name Last Name Job Title Email	Weight for row 3
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	First Name Last Name Job Title Email	Weight for row 13
	First Name Last Name Job Title Email	Weight for row 14
	First Name Last Name Job Title Email	Weight for row 15
	First Name Last Name Job Title Email	Weight for row 16

$350.00

Session 2: Writing Centers: Responding to student writing in the online environment on demand

Attendee Information

Please provide your information.

State/Province *

Country *

Additional Attendees:		Order
	First Name Last Name Job Title Email	Weight for row 1
	First Name Last Name Job Title Email	Weight for row 2
	First Name Last Name Job Title Email	Weight for row 3
	First Name Last Name Job Title Email	Weight for row 4
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	First Name Last Name Job Title Email	Weight for row 9
	First Name Last Name Job Title Email	Weight for row 10
	First Name Last Name Job Title Email	Weight for row 11
	First Name Last Name Job Title Email	Weight for row 12
	First Name Last Name Job Title Email	Weight for row 13
	First Name Last Name Job Title Email	Weight for row 14
	First Name Last Name Job Title Email	Weight for row 15
	First Name Last Name Job Title Email	Weight for row 16

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Online Writing Centers: Providing Quality Services

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WHO SHOULD ATTEND

Related Article

Improving Your Online Writing Center for International Students

Session 1: Wednesday, April 25, 2012

Taking Your Writing Center Online

Session 2: Monday, April 30, 2012

Responding to Student Writing in the Online Environment

Want more information about this event?

Heidi Marshall

Beth Hewett

CD Recording of Live Webcast

Session 1: Taking Your Writing Center Online recording

Session 2: Writing Centers: Responding to student writing in the online environment recording

On-Demand Download of Live Webcast (180 day license)

Session 1: Taking Your Writing Center Online on demand

Session 2: Writing Centers: Responding to student writing in the online environment on demand

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