Advancing Customer Service on Your Campus: Train the Trainer Certification

Higher ed is currently experiencing extreme change. It’s easy for things to slip through the cracks during periods of transition—but customer service should not be one of those things.  Ensuring that all teams are providing consistent and reliable service can be difficult, and we want to make that process easier for you.  This unique hands-on certification […]

Customer Service Skills Training: Certification for Higher Education Professionals

As competition in higher education intensifies, so do the appetites of prospective students for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention. The COVID-19 pandemic has had an undeniable impact on […]

Foundations of Customer Service

As competition in higher education intensifies, so do prospective students’ appetites for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of service excellence at all levels of an institution can directly enhance enrollment and improve student retention by providing consistency across branding and the student experience. This video […]

Foundations of Customer Service Video Course

MEMBER-EXCLUSIVE COURSE Foundations of Customer Service Video Course Gain the knowledge and skills you need to provide high quality customer service in the higher education environment. Overview As competition in higher education intensifies, so do prospective students’ appetites for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of […]

Foundations of Customer Service Video Course

MEMBER-EXCLUSIVE COURSE Foundations of Customer Service Video Course Gain the knowledge and skills you need to provide high quality customer service in the higher education environment. Overview As competition in higher education intensifies, so do prospective students’ appetites for institutions that provide the best education and experience for their tuition dollars. Instilling a culture of […]

Training Frontline Student Leaders in Customer Service

As institutions prepare to open for the new academic year, training frontline student leaders—including Orientation Leaders, Resident Assistants, and front desk workers—is critical to enhancing the campus culture of service and creating a welcoming environment. Not highlighting “customer service” skills in student staff training leaves your most prominent frontline ambassadors ill-equipped to make a great […]

Auditing and Improving Customer Service on Your Campus

Learn how to assess your current level of customer service on campus. During the program, you will walk through both a physical environment, or “servicescape,” scan and a communications audit. The results of these audits will allow you to evaluate how your office or department’s physical environment and communications are affecting the service you provide. […]

Workshop: Customer Service in Higher Education: Certification Training

ON-CAMPUS WORKSHOP Customer Service in Higher Education: Certification Training View Video Transcript There is so much value to having the whole team, as well as all the departments, all together for an on-campus workshop. That’s somewhere where from the very beginning everyone understands what is customer service? How do we define it? So that way […]

Workshop: Customer Service in Higher Education: Certification Training

ON-CAMPUS WORKSHOP Customer Service in Higher Education: Certification Training View Video Transcript Expand There is so much value to having the whole team, as well as all the departments, all together for an on-campus workshop. That’s somewhere where from the very beginning everyone understands what is customer service? How do we define it? So that […]

Have It Your Way (or Not): Customer Service Across Generations

A college community has perhaps the most generationally diverse members of any organization. From Baby Boomers and Generation X to Millennials and Gen Z, today’s students and employees alike co-navigate university systems with vastly different expectations of how they like to be treated as customers. These varying preferences have great impact on the campus culture […]