Customer Service Skills Training: Certification for Higher Education Professionals (Post-Conference Workshop Only)

Workshop: March 20, 2019 | 1:00 pm to 5:00 pm Eastern
Location: Denver, CO


STEP 1: Attendees
Enter attendee details below if you know them. If not, don't worry. You can provide attendee information at any time before the event.
STEP 2: Attendee Information

Post-Conference Workshop: Leading Culture Change to Enhance Service Excellence

This optional post-conference workshop will focus on how to lead a culture shift towards service excellence at your institution. Our expert facilitator will help those interested in starting a Service Excellence Initiative at their institution identify where to start, how to sustainably roll it out, and how to get buy-in to truly change the culture. You will also discuss how to leverage data to implement and lead new service excellence initiatives and on your campus.


Heath Boice-Pardee, Associate Vice President for Student Affairs, Rochester Institute of Technology

Emily Richardson, Adjunct Faculty, Queens University of Charlotte and Widener University

Eileen Soisson, Executive Director of Training, Development and Service Excellence, Coastal Carolina University