With a mission to serve students, one-stop centers and staff are continuously looking for ways to improve customer service. New service initiatives are often limited by physical space and budget restrictions. Fortunately, using readily available technology and simple steps, you can increase accessibility and reduce wait times by deploying service staff across your campus.
Join us online to learn simple steps that you can use to set up mobilized one-stop services at your institution. Our expert instructor will walk you through a case study and discuss how you can implement a mobile one-stop model. You will learn:
What technology you’ll need to set up mobile stations
Where mobile stations should be placed
Who should be deployed across campus
How to communicate the stations and services
Who should attend?
This program is appropriate for enrollment managers, regardless of whether or not you already have a one-stop center for enrollment services in place. If you do not have a one-stop center or if you operate multiple campuses, this webcast will help you understand how this approach may be a suitable alternative.
Agenda
Introduction to the University of British Columbia and service mission
Context and purpose of service model and redesign
Steps you can take to set up docking stations and mobilize your staff
Process that UBC followed, step by step
Considerations for scaling this approach to your institution
Technology, financing, physicality, staffing
Measuring outcomes of mobilized one-stop services
Numbers and feedback from UBC’s model and students
Suggestions for data that you should gather to measure outcomes
