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Deploying Intentional Staff Performance Metrics in Higher Education


Letter from Amit Mrig, President, Academic Impressions

Establishing a culture of performance at colleges and universities is rapidly becoming a necessity as increased competition and an unsustainable cost structure drives institutions to rethink how they do business.

To remain competitive and respond to increased calls for accountability, institutions need to grapple with the critical question of how best to balance building a high-performance culture while honoring the ideals, traditions, and fundamental purpose of higher education. These two goals can’t be viewed as mutually exclusive. As an initial step, managers in higher education need to define staff performance metrics that are results-focused while not unnecessarily reductive.

In this edition, we’ve sought the advice of highly successful managers, both at academic institutions and in the corporate sector, to gather key considerations for deploying staff metrics in a thoughtful and credible way within the unique context of higher education. We hope their advice will be useful to you.

Articles in This Issue

Defining What Activities Are Truly Critical

Rubrics to Measure Satisfactory and Superior Performance

Rollout and Buy-in: Handling the Transition to More Effective Staff Metrics

Using Performance Measures to Drive Faculty and Staff Development

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About the Authors

Amit Mrig, President and CEO

Amit co-founded Academic Impressions in 2002 to provide research, publishing, and training on issues that directly impact the sustainability of higher education. Under his direction, AI has published hundreds of articles and papers, interactive training programs, and topical and timely webcasts, serving over 50,000 academic and administrative leaders across 3,500 colleges and universities.

Amit leads and manages AI’s research, programming, and publications on higher ed leadership development. Many of AI’s research and thought leadership papers have been authored by Amit, including The Other Higher Ed Bubble, Small but Mighty: 4 Small Colleges Thriving in a Disruptive Environment, General Education Reform: Unseen Opportunities, and Meeting the Challenge of Program Prioritization.

Amit has consulted with dozens of higher ed leaders, cabinet members, and board members—discussing current challenges and practical solutions while helping to identify which issues they can address to best impact change at their institution. Amit is a frequent contributor to Forbes, discussing issues in higher education. He also serves as an active board member of The Challenge Foundation, an organization helping low-income students successfully earn a college degree.

Daniel Fusch, Director of Publications & Research

Daniel provides strategic direction and content for AI’s electronic publication Higher Ed Impact, including market research and interviews with leading subject matter experts on critical issues. Since the publication’s launch in 2009, Daniel has written or edited more than 500 articles on strategic issues ranging from student recruitment and retention to development and capital planning. If you have a question or a comment about this article, feel free to contact Daniel at daniel@academicimpressions.com.