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Advancing Customer Service on Your Campus: Train the Trainer Certification

September 30 - October 1, 2024 | Denver, CO

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Customer Service Skills Training: Certification for Higher Education Professionals

November 13 - 15, 2024 | Online

Virtual Conference

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Customer Service Skills Training: Certification for Higher Education Professionals

March 24 - 25, 2025

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Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence

Webcast Recording

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Many Faculty Misunderstand What Enhancing Customer Service Means in the Classroom, and You May, Too 

Blog

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Are Students Customers? It Doesn’t Matter.

Blog

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Creating a Culture of Care

Webcast Recording

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Building a Sustainable Culture of Service Excellence

Webcast Recording

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Managing Difficult Customers

Webcast Recording

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Managing Student and Employee Complaints

Webcast Recording

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The Impact of Enhancing Customer Service in Higher Education: A Discussion Series

Live Webcast

Students on a university campus

Training Frontline Student Leaders in Customer Service

Webcast Recording

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Foundations of Customer Service

Course

Elevating Customer Service in Higher Education: Book Cover

Elevating Customer Service in Higher Education: A Practical Guide

Book

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Auditing and Improving Customer Service on Your Campus

Webcast Recording

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