Service Excellence

Creating a Culture of Care

Transforming Culture Through Service Excellence

Academic Impressions is the Premier Resource for Enhancing Customer Service in Higher Education.

Over the past decade, service excellence in higher education has become a growing topic of interest. As colleges and universities work to attract and retain students and employees, campus leaders are pressed to find new ways to enhance stakeholders’ overall experiences and satisfaction. Competition for students has never been so strong- and students are “shopping” to find the best fit, experiences, and value. Enhancing service excellence can be a differentiator in making your institution the school of choice in a sea of choices.

Academic Impressions is a leader in creating long-term partnerships with institutions to help enhance campus service cultures. What makes us unique is that our work is solely focused on higher and post-secondary education, while learning and applying best practices from businesses and industry. All of our subject matter experts understand the struggles to enhance “customer service” at institutions who resist referring to students and others as customers- because they’ve worked on campuses around the country.

Resources to Help You Develop Skills and Shape Your Institution’s Culture

Included in Membership

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Overcoming the 5 Key Challenges to Sustaining a Positive Culture of Service Excellence

June 12, 2024

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Customer Service Skills Training: Certification for Higher Education Professionals

November 13 - 15, 2024

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The Impact of Enhancing Customer Service in Higher Education

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Training Frontline Student Leaders in Customer Service

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Foundations of Customer Service


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Building a Sustainable Culture of Service Excellence

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Custom Solutions

Discounted with Membership

Many schools have partnered with Academic Impressions to develop and deliver campus workshops (virtual and in-person) to address specific needs in the area of service excellence. Programs can be 1-3 days in length and are delivered by our dynamic and knowledgeable experts from higher education. Workshops range from Customer Service Skills Certification training, Train the Trainer, and department-specific content such as ITS, Campus Safety, Student Health, Alumni, and more.

Custom Work Partners and Success Stories

  • University of Maryland Eastern Shore
  • Delaware State University
  • University of District of Columbia
  • Lincoln University
  • North Carolina A & T State University
  • Northern New Mexico College
  • NYU
  • Okinawa Institute of Science and Technology
  • Prairie View A&M

Sample Proposal

View a sample proposal about an institution embarking on a campus-wide initiative to elevate the student, faculty, alumni, staff, and community experience through enhanced customer service awareness and culture.

In-Person Conferences

Discounted with Membership

Customer service desk


Creating a Sustainable Culture of Service Excellence

July 29 - 30, 2024 | Denver, CO

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Advancing Customer Service on Your Campus: Train the Trainer Certification

September 30 - October 1, 2024 | Denver, CO

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Transforming Your Customer Service Culture

Coming Soon!

The Book

Customer service


Elevating Customer Service in Higher Education: A Practical Guide

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What is Membership with Academic Impressions?

Membership with Academic Impressions is the most comprehensive online professional development subscription specifically designed for staff and faculty in higher education. Our resources support leaders, staff, and faculty at all levels with trainings on leadership development, personal development, and job-specific skills.

Join hundreds of member institutions and use this year to make professional development a regular occurrence instead of a once-a-year annual meeting.

What Does Membership Include?

Access to a continuously expanding library of live online trainings, designed to be practical, discussion-based, and highly experiential

Unlimited anytime, anywhere access to on-demand trainings and resources that you can engage with on your own time from the convenience of your workspace

New trainings every week, designed to respond to the latest needs of the higher ed community

$250 discount on multi-week cohort-based bootcamps and in-person conferences



Meghan Paladino
Director of Institutional Partnerships,
Academic Impressions