"The level of support I get from Academic Impressions is great. Account managers at other organizations are certainly helpful when I call or contact them about a concern with the product, but Academic Impressions is the only one who reaches out on a regular basis to check in with us. We know of one other service that schedules check-in meetings—but not with the frequency of Academic Impressions.

Elizabeth, our account manager with Academic Impressions, checks in every couple of months to see what we’re working on and what resources we need. She then sends me lists of papers or webinars that could assist us. She has provided us with seven different curated “playlists” to meet the specific issues and concerns we are addressing on campus. For example, she sent us one on campus safety and well-being, and another on support for first-generation students. When there is something we’re addressing on campus that Academic Impressions doesn’t currently have training for (e.g., fraternity issues), she makes a note of it and takes that information back to her colleagues. She also sends usage data for our review—how many of our users are taking advantage of the resources and what trainings they’ve chosen.

It’s also very easy to get someone on the phone from Academic Impressions. I’ve had individuals (including Amit, Academic Impressions’ president) reach out to me for both feedback and information on what is happening on campus. I appreciate the fact that their people have close relationships with their clients and that they take the time to get to know what a campus needs."

- Anne Newman, Associate Vice Chancellor for Student Affairs and Dean of Students, Rutgers University-New Brunswick

“At Anoka-Ramsey, training and development is not my only job on campus, so time is always a challenge. If I got to focus 100% on T&D, that would be wonderful! But it isn’t the reality. Elizabeth Hubbell, my account manager at Academic Impressions, creates and sends me “playlists” periodically, directing me to the specific training resources I need. Academic Impressions has a vast catalog of trainings, and having the trainings I need curated, selected, and organized into a playlist has been immensely helpful. If I had to go out and create these myself, I don’t think it would get done—so I really appreciate that.

Our account manager also does the “heavy lifting.” We held a faculty development day in August. Elizabeth provided me with a signup sheet so that we could get more faculty registered for the training. Once I returned that sheet to her, Academic Impressions took care of the rest, enrolling each faculty member and sending them a welcome email and instructions for participating. That was extremely helpful for me and also for the faculty who signed up. ”

I have never experienced a delayed response when I have had to reach anyone at Academic Impressions. Someone always gets back to me in a timely manner. I also feel that everyone I have worked with so far has been extremely helpful and is always willing to go the distance to ensure we have what we need. Thank you!”

- Darla Paradise, recently Talent Management Coordinator at Anoka-Ramsey Community College

“The webinars included in our membership have been incredibly valuable and topical to our team. The webinars are created specifically for the higher education context, and this makes the information in them relevant and enjoyable to watch. A lot of the examples we have heard about are things that we experience in our own institution.

To take full advantage of these webinars, we schedule “watch parties.” Early in the year, I scheduled a lunch ‘n learn session for my team so we could view the webinars together over a lunch break. It was a great way for us to connect and learn together. In the coming months, I plan to incorporate these webinars into our monthly Knowledge Sharing sessions so we can continue to learn together as a team. I have also attended a few live webinars that I found to be very interactive and engaging. I even made a few connections with folks from other institutions through those webinars.”

- Olga Carew, Manager, Student Systems, York University

“At Marquette University, we are using the trainings and resources included in our enterprise membership to augment the professional development we make available to our graduate students. The training library is applicable across our graduate school; the offerings on leadership development, skills, and current higher-ed challenges are broad and comprehensive. There is a wealth of resources available, and Academic Impressions is always adding something new. As a graduate school administrator, I really appreciate that.

I also appreciate how easy it is to find and access these resources. I don’t have to go out and sift for the professional development we need; it’s brought to us. The trainings and articles are accessible and organized well in our member library, and Academic Impressions reaches out by email to connect us with timely resources. I also subscribe to their Daily Pulse newsletter, which connects me with new trainings and information relevant to how our world is changing right now, today. The enterprise membership is an incredibly valuable resource.”

- Carrianne Hayslett, Associate Dean of the Graduate School, Marquette University