Managing Difficult Customers

Last updated November 29, 2023

Course Length

57m

Last Updated

November 29, 2023

Person talking to a customer on the phone

Managing Difficult Customers

Last updated November 29, 2023

Table of Contents

Introduction
5:13 CLosed lock icon
What Makes a Customer Difficult? How Do They Impact You?
9:58 CLosed lock icon
Types of Difficult Customers and How to Manage Them
18:00 CLosed lock icon
Strategies for Managing Difficult Customers
19:30 CLosed lock icon
Takeaways and Q&A
4:20 CLosed lock icon

Join the discussion on how to diffuse challenging situations with difficult customers in higher education.

Overview

In part two of this discussion series, The Impact of Enhancing Customer Service in Higher Education, learn techniques for diffusing common challenges that arise when managing difficult customers. You won’t make everyone happy, but you can surely try!

Who should attend?

Frontline staff and leaders alike across functional areas will benefit from this conversation.

 

See Full Series

This event is part of a 3-part discussion series for professionals and emerging leaders to connect with like-minded individuals to engage in topics around customer service that can impact student and employee retention. Learn more about the series, how it works, when the other discussions will occur, the speaker panel, and who it was designed for.

Tagged In

Enrollment Services Retention & Time to Degree Student Life & Engagement

$350

 

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Portrait of Heath Boice-Pardee

Heath Boice-Pardee

Head of Practice in Service Excellence, Academic Impressions

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