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Creating a Culture of Care

Building blocks

Building a Sustainable Culture of Service Excellence

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Managing Difficult Customers

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Managing Student and Employee Complaints

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The Impact of Enhancing Customer Service in Higher Education: A Discussion Series

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Have It Your Way (or Not): Customer Service Across Generations

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Culturally Responsive Customer Service: A Holistic Approach to Student Retention

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Foundations of Customer Service Video Course

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Foundations of Customer Service

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Assessing Incoming Student Readiness for Online Learning

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Everything You Need to Know to Improve Customer Service in Higher Education

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Building a University Service Culture: Case Study from Laurentian University

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Translating Experiential Learning into College Credit with Prior Learning Assessment (Recording Only)

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Translating Experiential Learning into College Credit with Prior Learning Assessment

Elevating Customer Service in Higher Education: Book Cover

Elevating Customer Service in Higher Education: A Practical Guide

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Centralizing the Scholarship Administration Process (Webcast Recording)

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Communicating Financial Aid and Affordability to Admitted Students Webcast Recording

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Workshop: Customer Service in Higher Education: Certification Training

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Cross-Training Admissions and Financial Aid Staff

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FERPA Hot Topics: Big Challenges Solved Webcast Recording

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FERPA for Faculty Webcast Recording

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Strengthening Admissions and Financial Aid Partnerships (Webcast Recording)

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Auditing and Improving Customer Service on Your Campus

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Customer Service Training for Financial Aid Staff Webcast Recording

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Developing and Implementing Your Customer Service Vision Webcast Recording

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Online One-Stop: Improving Efficiency and
Quality of Service

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Offering Credit for Prior Learning Assessment

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Strategic Financial Aid Allocation for Retention

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FERPA Policy and Procedure Audit

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FERPA Regulation Basics