
Creating a Culture of Care

Building a Sustainable Culture of Service Excellence

Managing Difficult Customers

Managing Student and Employee Complaints

The Impact of Enhancing Customer Service in Higher Education: A Discussion Series

Have It Your Way (or Not): Customer Service Across Generations

Culturally Responsive Customer Service: A Holistic Approach to Student Retention

Foundations of Customer Service Video Course

Foundations of Customer Service

Assessing Incoming Student Readiness for Online Learning

Everything You Need to Know to Improve Customer Service in Higher Education

Building a University Service Culture: Case Study from Laurentian University

Translating Experiential Learning into College Credit with Prior Learning Assessment (Recording Only)

Translating Experiential Learning into College Credit with Prior Learning Assessment

Elevating Customer Service in Higher Education: A Practical Guide

Centralizing the Scholarship Administration Process (Webcast Recording)

Communicating Financial Aid and Affordability to Admitted Students Webcast Recording

Workshop: Customer Service in Higher Education: Certification Training

Cross-Training Admissions and Financial Aid Staff

FERPA Hot Topics: Big Challenges Solved Webcast Recording

FERPA for Faculty Webcast Recording

Strengthening Admissions and Financial Aid Partnerships (Webcast Recording)

Auditing and Improving Customer Service on Your Campus

Customer Service Training for Financial Aid Staff Webcast Recording

Developing and Implementing Your Customer Service Vision Webcast Recording

Online One-Stop: Improving Efficiency and
Quality of Service

Offering Credit for Prior Learning Assessment

Strategic Financial Aid Allocation for Retention

FERPA Policy and Procedure Audit

FERPA Regulation Basics