Admissions and financial aid staff are often siloed at institutions, creating inefficiencies for both offices and those they serve. Cross-training both admissions and financial aid staff can help your institution maximize resources and improve the quality of the service you provide to prospective and admitted students and their families. Effective cross-training, however, involves a lot of staff buy-in, development of a training curriculum, and retraining of staff on both sides of the house—all of which can be difficult to accomplish in their own right.

Join us for a webcast that will illustrate how Ohio Northern University cross-trained its admissions and financial aid staff to perform similar functions. You will walk away with a holistic picture of how to cross-train your own staff. We will take a comprehensive look at the beginning stages of buy-in and support continuing through the latter phases of implementation and measuring outcomes.