Creating a Culture of Care

Last updated January 1, 2024

Course Length

56m

Last Updated

January 1, 2024

Customer service representative talking to a customer on her headphones

Creating a Culture of Care

Last updated January 1, 2024

Table of Contents

Introduction and Group Discussion
10:57 CLosed lock icon
What Does a Caring Culture Look Like in Practice?
13:10 CLosed lock icon
Dr. T. Sean Vasaitis & Univ. of Maryland Eastern Shore Case Study
25:41 CLosed lock icon
Q&A and Closing Thoughts
6:27 CLosed lock icon

Join the discussion on how to enhance student and employee satisfaction through the creation of a caring environment.

Overview

In part three of this discussion series, The Impact of Enhancing Customer Service in Higher Education, learn strategies and techniques that can be used to create a more caring culture on your campus and increase the quality of the student and employee experience. 

Who should attend?

Frontline staff and leaders alike across functional areas will benefit from this conversation.

See Full Series

This event is part of a 3-part discussion series for professionals and emerging leaders to connect with like-minded individuals to engage in topics around customer service that can impact student and employee retention. Learn more about the series, how it works, when the other discussions will occur, the speaker panel, and who it was designed for.

Tagged In

Enrollment Services Leading the Institution Retention & Time to Degree Student Life & Engagement

$350

 

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Portrait of Heath Boice-Pardee

Heath Boice-Pardee

Head of Practice in Service Excellence, Academic Impressions

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