Building a Sustainable Culture of Service Excellence

Last updated December 14, 2023

Building a Sustainable Culture of Service Excellence

Last updated December 14, 2023

Identify ways to sustain your service excellence culture—now and in the future.

Overview

You’ve introduced the idea of enhancing customer service on your campus, you’ve read the latest trends, and have provided training for your team. And now the hard part begins—moving from the idea stage to the sustainable actions that will lead to change, especially when it comes to retention and the student experience. This webcast will share specific and actionable steps to leading lasting culture change around service excellence at your institution. How can you move from offering a service excellence training, to building a true service excellence culture on your campus? This webcast will help you to keep the momentum going. 

Who should attend?

This webcast is designed for those who are responsible for leading service excellence programs/initiatives on their campus. Those seeking ways to ensure that their institution’s emphasis on service excellence translates into meaningful culture change will also benefit 

Agenda

I. What is a “Culture of Service?”

  • How to move from a “fad” to a truly sustainable culture.

II. Steps in Changing a Culture

  • We will discuss common roadblocks to sustaining a service culture and how to navigate change.

III. Case Studies

  • We will share examples of various approaches to changing the service culture at Michigan Tech and other institutions.

IV. Discussion/Questions

  • We will take time to hear your questions and provide thoughts and feedback