Managing Student and Employee Complaints

Last updated November 7, 2023

Course Length

48m

Last Updated

November 7, 2023

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Managing Student and Employee Complaints

Last updated November 7, 2023

Table of Contents

Introduction & Group Discussion
21:24 CLosed lock icon
Complaining Can be Good and Bad
15:16 CLosed lock icon
Strategies for Managing Complaints and Complainers
12:02 CLosed lock icon

Join the discussion on how to manage student and employee complaints and enhance satisfaction and retention.

Overview

In part one of this discussion series, The Impact of Enhancing Customer Service in Higher Education, learn techniques for managing common student and employee complaints to enhance satisfaction and retention. 

Who should attend?

Frontline staff and leaders alike across functional areas will benefit from this conversation.

 

See Full Series

This event is part of a 3-part discussion series for professionals and emerging leaders to connect with like-minded individuals to engage in topics around customer service that can impact student and employee retention. Learn more about the series, how it works, when the other discussions will occur, the speaker panel, and who it was designed for.

Tagged In

Enrollment Services Retention & Time to Degree Student Life & Engagement

$350

 

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Portrait of Heath Boice-Pardee

Heath Boice-Pardee

Head of Practice in Service Excellence, Academic Impressions

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