This event will teach you how to create an efficient web-based one-stop shop for enrollment services using technology to increase speed and efficiency. You will learn how Thomas Edison State College was able to build an award-winning online one-stop center from scratch using phone, email, and an online database while simultaneously ensuring that students didn’t feel disconnected from the institution.
Agenda
Pre-Implementation Phase
Overview of Thomas Edison State College
Model prior to the one-stop center
Making the case—why implement a one-stop?
Implementation: Key Elements for Success
Technological tools
Personnel structure
Staff development and training
Team building
Triage model
Student feedback
Measuring Success
Key performance indicators
Student satisfaction surveys
Staff coaching and continuous improvement
Who should attend?
Institutional leaders and practitioners who are considering adopting an online one-stop model for enrollment services or are in the redesign phase of their one-stop implementation will benefit from this event. Institutional teams are encouraged to attend from:
Enrollment
Financial services, bursar, student accounts, and financial aid
