Online One-Stop: Improving Efficiency and
Quality of Service

Last updated June 5, 2015

Online One-Stop: Improving Efficiency and
Quality of Service

Last updated June 5, 2015

Overview

This event will teach you how to create an efficient web-based one-stop shop for enrollment services using technology to increase speed and efficiency. You will learn how Thomas Edison State College was able to build an award-winning online one-stop center from scratch using phone, email, and an online database while simultaneously ensuring that students didn’t feel disconnected from the institution.

Agenda

  • Pre-Implementation Phase
    • Overview of Thomas Edison State College
    • Model prior to the one-stop center
    • Making the case—why implement a one-stop?
  • Implementation: Key Elements for Success
    • Technological tools
    • Personnel structure
    • Staff development and training
    • Team building
    • Triage model
    • Student feedback
  • Measuring Success
    • Key performance indicators
    • Student satisfaction surveys
    • Staff coaching and continuous improvement

Who should attend?

Institutional leaders and practitioners who are considering adopting an online one-stop model for enrollment services or are in the redesign phase of their one-stop implementation will benefit from this event. Institutional teams are encouraged to attend from:

  • Enrollment
  • Financial services, bursar, student accounts, and financial aid
  • Registrar’s office
  • Student services
  • Campus technology