This event will teach you how to create an efficient web-based one-stop shop for enrollment services using technology to increase speed and efficiency. You will learn how Thomas Edison State College was able to build an award-winning online one-stop center from scratch using phone, email, and an online database while simultaneously ensuring that students didn’t feel disconnected from the institution.

• Pre-Implementation Phase
  • Overview of Thomas Edison State College
  • Model prior to the one-stop center
  • Making the case—why implement a one-stop?
• Implementation: Key Elements for Success
  • Technological tools
  • Personnel structure
  • Staff development and training
  • Team building
  • Triage model
  • Student feedback
• Measuring Success
  • Key performance indicators
  • Student satisfaction surveys
  • Staff coaching and continuous improvement

Institutional leaders and practitioners who are considering adopting an online one-stop model for enrollment services or are in the redesign phase of their one-stop implementation will benefit from this event. Institutional teams are encouraged to attend from:

• Enrollment
• Financial services, bursar, student accounts, and financial aid
• Registrar’s office
• Student services
• Campus technology