Coaching in Supervision
Learn how you can use coaching as a tool to both encourage positive behavior and deliver difficult feedback.
Overview
Learn how utilizing coaching methods can enable you to more effectively supervise your direct reports. Throughout the training we will cover four common situations where coaching can be useful and explore five coaching skills in action. Whether delivering difficult feedback or encouraging direct reports to take the next step in their career, coaching can be a helpful tool for supervisors.
We have organized this content into 6 ten-minute modules to allow you to view the content in a way that is convenient for you. In each module you will learn about a specific coaching skill and see it applied to a common management situation via video roleplays. Watch the modules all at once or view them as you need specific training.
Two Recommendations
1. Meet our instructor, Chris Coward, before beginning the training.
2. Use this worksheet after the training to reflect on the current state of your coaching skills and commit to areas of improvement.
3 Foundational Roleplays
We recommend watching each of the roleplays below before watching the 5 skills modules.
These roleplays will show from start to finish some common management situations in higher ed in which coaching skills are useful.
1. Designing the Relationship
Watch this roleplay to see a supervisor meeting with a new supervisee in her first week on the job.
2. Inquiring About Career Paths
Watch this roleplay to see a supervisor encouraging a supervisee to consider a new role within the department.
3. Having a Difficult Conversation
Watch this roleplay to see a supervisor confronting a conflict involving a supervisee.
Big Ideas of Coaching
What is coaching, and when do you use it?
Resources
Download the presentation slides (PDF)
SKILL 1: Designing the Relationship
How can you pay attention to the relationship and not just the work?
Resources
Download the presentation slides (PDF)
SKILL 2: Asking Questions
What kinds of questions create more awareness and action in supervisees?
Resources
Download the presentation slides (PDF)
SKILL 3: Giving Feedback
How can you create space for even the most difficult feedback?
Resources
Download the presentation slides (PDF)
SKILL 4: Listening Deeply
How can you listen to uncover the motivations and values of your supervisees?
Resources
Download the presentation slides (PDF)
SKILL 5: Acknowledging vs Praising
Why do our usual compliments of “Good job!” and “Nice work!” often fall flat?
Resources