Course Category: Free for All-Inclusive Members

Diagnosing Employee Performance Issues: A Workbook for Supervisors

When an employee is not performing as expected, you may spend a lot of time and effort trying to help your employee improve only to be left with continued performance problems. That’s because there can be many reasons for the lack of performance, and it’s not always easy to spot the root cause. As a supervisor, you need to examine which organizational and personal factors are most contributing to the performance issues. This worksheet uses Carl Binder’s Six Boxes® model — adapted from Thomas Gilbert’s research-based Behavior Engineering Model — to systematically diagnose a performance issue with one of your direct reports. It helps you move past blame and quick fixes by examining all six factors that influence performance so you can formulate a targeted improvement plan. After registering, you will see two buttons appear on the right side of the screen: Download and work through each of these worksheets to learn and practice the model.

Designing Effective Meetings: Your Guide as a Department Chair

This course equips Department Chairs with practical tools to transform meetings from routine obligations into purposeful, productive experiences. You’ll learn to design intentional agendas, build psychological safety, and use facilitation strategies that ensure that all voices are heard. The course also introduces decision-making models and the  Five Paths to Leadership® framework to help you adapt your approach to different team dynamics. You’ll leave with a reflective practice for continuously improving how you lead meetings that move their departments forward.

University of Alabama Service Excellence Course

Session 1 — Foundations of Service Excellence Objectives: Establish shared understanding of service excellence; introduce university-specific context and expectations. Pre-work: Session 2 — Service Excellence Competencies & Skills Objectives:Build practical interpersonal skills to improve clarity, rapport, and trust. Pre-work: Session 3 — Improving Efficiency and Communication Objectives:Prepare staff to improve and maintain efficiency while communicating effectively. Pre-work: Session 4 — De-Escalating Difficult Situations Objectives:Prepare staff to handle complaints, difficult interactions, and high-pressure moments. Solidify learning and drive long-term behavioral change. Pre-work:

The Power of Delegation as a Department Chair

This course invites Department Chairs to use delegation as a strategic leadership tool to empower your team, manage your own workload more effectively, and create more sustainable leadership practices. By entrusting others with meaningful responsibilities, you can focus on advancing departmental goals, reducing burnout, and modeling trust for your faculty and staff. Ultimately, this approach strengthens the department and institution by fostering a culture of growth, innovation, and leadership development.

Leading Through Conflict: A Department Chair’s Guide 

This course helps department Chairs understand why conflict is a normal and unavoidable part of academic leadership—especially given the tensions of leading peers, balancing faculty and administrative expectations, and working within resource constraints. The course walks you through the major types of conflict you are likely to encounter, including task, relationship, values-based, process, and status conflicts, so that you can respond with greater clarity and confidence. It also reframes conflict as a valuable source of information, teaching you to look beneath surface positions to uncover the interests and needs driving difficult situations. Through practical frameworks and reflection, you’ll build skills in diagnosing conflict by examining factors such as self-awareness, trust, communication style, and collaboration tendencies. 

Using the Five Paths to Leadership® to Deliver Feedback That Motivates 

This is a raw recording. An edited version will be available in the future. You probably already know that giving feedback to your colleagues is a beneficial thing to do. But it’s also one of the trickiest things to get right. How many times have you delivered feedback to one colleague and it goes well, and then you deliver feedback to someone else, and it goes awry? The truth is, you cannot use a cookie-cutter approach to giving feedback. The way you communicate feedback needs to be tailored to the person receiving it, so that you can motivate them to put the feedback into action. Join us to explore how you can use the Five Paths to Leadership® model to adapt the way you communicate feedback so that it really resonates with the person receiving it. 

UNLV Chairs’ Leadership Development Program

Overview:     Welcome to the inaugural UNLV Chairs’ Leadership Development Program.  We’re delighted that you’ve chosen to spend your spring semester with us to explore and enhance your leadership.  Whether you’re a new, current or aspiring chair, this program will help you:    

CSU San Bernardino: Delivering Effective Customer Service & De-escalation Skills

 This mini-module  is a start to help you enhance your customer service skills including working with difficult customers, as well as how to effectively de-escalate challenging situations.    The videos on the course page will take you about an hour to review. Some lessons in the mini-module reference a Learning Journal, and we have created this workbook just for you to help you apply what you learn directly to your day-to-day work on-campus. 

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