Tools for Better Customer Service

Last updated March 8, 2019

Visioning Exercise

Service Competencies Activity

Service Competencies Self-Assessment

Servicescape Audit

Scripting Activity

Leverage the following tools to begin improving the customer service experience at your institution.

Overview

Managers and directors supervising frontline service providers can use these 5 resources to assess pieces of their overall operation, and develop scripts for frontline service providers with an eye towards improving the customer experience.

Table of Contents

Overview

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