Managing Higher Education Social Media Challenges

(Retired)
Retired course gerneric thumbnail

Managing Higher Education Social Media Challenges

(Retired)

Table of Contents

Overview

Better manage social media challenges from snowstorms to cyber bullying.

 

 

Agenda

 

  • Preparing for the Inevitable on Social Media
    • Social media incident process flows
    • Progression of issues, timing of response
    • Student training
  • Responding – Social Media vs. Other Mediums
    • Ongoing monitoring
    • Responding in and out of channels
  • Handling Challenging Issues and Managing Reputation
    • Responding to campus incidents including: protests, weather, violence, faculty situations, and deaths
    • General platform management
    • Emerging platforms, Yik Yak

 

Resources

 

Download the presentation slides (PDF)

 

Download the additional resources (PDF)

 

Why is this event retired?

At AI we want to always ensure that the best and most current trainings are available to members, and we regularly review our trainings to ensure that is the case.