Event Category: Member Exclusive

Leading as a Department Chair

Department Chairs hold a unique and pivotal position in any academic institution, sitting at the intersection of faculty and administration. They are not just managers; they’re expected to be academic leaders who can navigate a complex and ever-changing higher ed landscape. However, many Chairs step into this role without formal leadership training, leaving them unprepared for the challenges of balancing competing interests, managing resources, and navigating the tension between being faculty and being a leader.   This self-directed program provides you as Chairs with a way to focus on your role as a leader. Whether you are new to your role, aspiring or tapped to become a Chair, or you’ve been a Chair for many years, this program will help you to develop a deeper sense of who you are as a leader, deliver and receive feedback in a professional way, manage conflict effectively, delegate with the intention to build the leadership capacity of faculty and staff in your department, and create intentionally designed meetings to improve the quality of the overall experience.

Leading as a Department Chair

Department Chairs hold a unique and pivotal position in any academic institution, sitting at the intersection of faculty and administration. They are not just managers; they’re expected to be academic leaders who can navigate a complex and ever-changing higher ed landscape. However, many Chairs step into this role without formal leadership training, leaving them unprepared for the challenges of balancing competing interests, managing resources, and navigating the tension between being faculty and being a leader.   This self-directed program provides you as Chairs with a way to focus on your role as a leader. Whether you are new to your role, aspiring or tapped to become a Chair, or you’ve been a Chair for many years, this program will help you to develop a deeper sense of who you are as a leader, deliver and receive feedback in a professional way, manage conflict effectively, delegate with the intention to build the leadership capacity of faculty and staff in your department, and create intentionally designed meetings to improve the quality of the overall experience.

Supervision Certificate Program – June 1 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles. Once you have completed the asynchronous modules of the course, you’ll receive your digital badge and certification. For the most comprehensive experience, we recommend you also attend the live sessions or watch recordings of them to learn some additional tips and skills in feedback and career growth.

Customer Service Skills Certification Course – July 6 Cohort

Earn the only customer service certification built for higher/post-secondary education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.

Advanced Supervision Certificate – July Cohort 

Welcome to the July 2026 cohort of the Advanced Supervision Certificate. Our goal is to help you to develop your supervisor toolkit and grow in your confidence and ability to positively and effectively develop team members who can contribute to your institution’s goals and mission.       Our offerings are based on the premise that the most important elements in a supervisor’s leadership and organizational development include understanding the best practices, taking space to practice and reflect, and taking part in a community to enhance and broaden your perspective.   As such, our supervision offerings combine written and video content, live practice sessions, a cohort experience, and a community of practice.    If you haven’t taken any supervisor training previously, we recommend that you start with the Supervision Certificate as a pre-requisite for this program. Learn more and register for the Supervision Certificate Program.

Advanced Supervision Certificate – April Cohort

Welcome to the April 2026 cohort of the Advanced Supervision Certificate. Our goal is to help you to develop your supervisor toolkit and grow in your confidence and ability to positively and effectively develop team members who can contribute to your institution’s goals and mission.       Our offerings are based on the premise that the most important elements in a supervisor’s leadership and organizational development include understanding the best practices, taking space to practice and reflect, and taking part in a community to enhance and broaden your perspective.   As such, our supervision offerings combine written and video content, live practice sessions, a cohort experience, and a community of practice.    If you haven’t taken any supervisor training previously, we recommend that you start with the Supervision Certificate as a pre-requisite for this program. Learn more and register for the Supervision Certificate Program. 

Supervision Certificate Program – January 5 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles. Once you have completed the asynchronous modules of the course, you’ll receive your digital badge and certification. For the most comprehensive experience, we recommend you also attend the live sessions or watch recordings of them to learn some additional tips and skills in feedback and career growth conversations.

Customer Service Skills Certification Course – June 1 Cohort

Earn the only customer service certification built for higher/post-secondary education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.

Supervision Certificate Program – April 7 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles.

Supervision Certificate Program – February 3 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles.

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