As the administrator for student development, Erica manages the residential life student staff selection and training processes. This includes developing and facilitating a nine-section resident adviser class, directing the staff performance management and corrective action processes within residential life, and providing oversight to all residential academic initiatives.
Through her own practice as a supervisor and coaching others who supervise, Erica has learned that effective supervision is not an inherent skill that we possess simply because it is in a job description. In her work at the University of Washington, Erica trains, supports and encourages supervisors in topics such as performance management, feedback, evaluations, documentation, and coaching. Erica started her tenure at the University of Washington in 2004 as a resident director and was promoted to the residential life management team in 2006.