With over 28 years of higher education experience, Erinn’s breadth of expertise includes Graduate School admissions, student satisfaction and service, curriculum, and marketing as well as leadership, strategic planning, and continuous process improvement. Lake earned her D.Ed. in Administration and Leadership Studies from Indiana University of Pennsylvania and her Master’s and Bachelor’s degrees from Edinboro University of Pennsylvania. She has recently published in the area of doctoral retention at a mid-atlantic comprehensive institution and graduate enrollment management (GEM) models. She has also published on course development cycle time, process improvement teams, and the allocation of resources to non-traditional students in online environments. Lake also serves on the national research committee for NAGAP, the Association for Graduate Enrollment Management.