Instructor for session one.
Heidi oversees the Academic Skills Center website at Walden University, an online university that was one of the first institutions in the country to establish an online writing center. She also coordinates academic support systems to improve retention and pass rates as well as graduate assistant programs across the university. Previously, Heidi served as senior writing specialist, overseeing the writing center’s website, scheduling system, and metrics and assessment reporting; and as the business operations manager, overseeing all systems needed for the writing center’s day-to-day operations. In 2009, she received a Laureate Award for her work in transforming the scheduling for the writing center from a first-come, first-served system to an online, interactive scheduling system. Heidi has presented at regional and national conferences on the topic of providing academic instruction to distance learners. She holds a Master of Fine Arts (MFA) in creative writing and is currently pursuing her Doctor of Education in higher education and adult learning with a focus on barriers to technology adoption and adaption.