Julie Selander has worked in higher education administration and finance for over 24 years. Prior to Julie’s current role as the director of the one stop student services office and university veterans services at the University of Minnesota, she collaborated with her colleagues to develop the “One Stop” model, providing seamless and integrated student services in the areas of enrollment, registration, financial aid, billing, and student accounts receivable. She is also a part-time instructor in the organizational leadership, policy, and development department at the University of Minnesota and has taught strategic customer relationship management and customer service training for the past three years.
Julie presents frequently on various topics related to higher education student services and has written several articles for publication, including a chapter for NACUBO’s Student-Centered Financial Services: Innovations That Succeed. Julie has also consulted with other colleges and universities assisting them with realizing their goals related to organizational development and planning for an integrated student services model and customer service training for student services professionals.