After 13 years serving students at Thomas Edison State College, Juliette Punchello was selected to drive the creation of a new Learner Support Center (LSC) at Thomas Edison State College in 2013. This virtual interface department serves over 20,000 enrolled students who complete their studies at a distance through options such as online courses. This department currently engages with students to assist them in successfully managing the administrative functions associated with earning a college degree related to finances, academics and operational concerns. The team of 12 student affairs specialists responds to a monthly average of 10,000 phone calls and 250 email questions within established benchmarks.
In 2014, Punchello was asked to move to a new role as the Director of Enrollment Operations and Strategy. At that time, the Learner Support Center’s Associate Director Gillian Wyckoff was promoted to Director. Punchello is currently responsible for leading the development, coordination and implementation of the interface strategy for prospective to enrolled students; collecting, reporting, and analyzing enrollment funnel metrics and measurement; and managing key strategic operational projects.
Punchello holds a Master of Science in Educational Instruction from Drexel University, a Master of Arts in Communications from LaSalle University and a Bachelor of Science in Communications from Drexel University.