Laura DiChiara is an experienced professional with more than fifteen years in higher education. Presently, she is the Director of Salem State University’s one stop student service center, known as the Student Navigation Center. After having participated in the discovery, planning and implementation phases of the service center, DiChiara is now responsible for managing the integrated service office where she continuously seeks to identify efficiencies in processes and services amongst the functional areas of the registrar, student accounts, financial aid, and ID card services.
Previously, Laura served as the Associate Registrar at Salem State University where she oversaw the delivery of registration, course scheduling and enrollment planning, technology, and customer services. From 2005-2008, she held the position of Associate Director of Student Accounts responsible for collection services. Laura has also worked 20 years in the hospitality industry last serving as an Operations Manager for Marriott International. DiChiara is currently ABD pursuing an Ed.D at Northeastern University and holds a Master’s Degree in Business Administration from Salem State University. She specializes in service management, organizational change, process improvement and leadership.