Combining successful careers in both professional theatre and higher education spanning over thirty-four years, professor Susan Leigh recently retired as associate vice president for enrollment management and marketing after twenty-two years at DePaul University in Chicago to consult full time in higher education. While at DePaul, Susan made significant contributions to the advancement of student service standards by leveraging technologies along with “big data” resident within the PeopleSoft student information system to accomplish customer-centric business process redesign. Susan led the creation of DePaul Central in 2006, an award-winning one-stop cooperative model with two onsite campus locations.
Drawing on her expertise in the university classroom, Susan developed ReEnvision Customer Service: Certification Training for Higher Education Professionals with beginner, advanced, and “train the trainer” levels. The new training curriculum that debuted In October in Denver with Academic Impressions for both national and international trainees can also be tailored and branded as campus specific upon request. A frequent speaker at conferences nationally, Susan’s ideas have been published in many journals; her most recent article appeared in the AACRAO SEM Quarterly, July edition.