Teri Yanovitch

Teri Yanovitch has been on the frontline of the customer experience for more than three decades. Teri works with higher education institutions to enhance the student experience and staff experience by delivering excellent service both internally and externally. Colleges and universities have called upon her expertise and knowledge of how to deliver a seamless experience of excellent service to improve student success and student retention. She has been a keynote speaker for national and regional CUPA-HR, NACUBO, SACUBO, COBA, and many other higher ed institution associations. Teri takes a holistic, system-oriented approach to helping organizations transform their service culture and sustain it over time.

Previously as a keynote speaker and seminar leader with the Disney Institute, she shared exemplary practices of customer service with organizations worldwide. As a vice-president for Philip Crosby Associates, she taught executives around the world how to weave quality into their systems and processes. Her highly acclaimed book: Unleashing Excellence – The Complete Guide to Ultimate Customer Service is the culmination of her years of experience in these fields. After many years working with corporate businesses to implement a culture of service excellence, T.A. Yanovitch, Inc. was asked to apply the principles to higher education. More details about her work can be found at www.retainloyalcustomers.com and www.retentionstudentexperience.com.