Customer service in higher education is still new and few are certain how to do it well. Here’s what our panel of experts have to say. by Sarah Seigle, Academic Impressions Providing good customer service to students has become an expectation in today’s higher education environment, yet customer service in higher education is still new […]
Eileen Soisson
Independent Consultant
Between 2011 and 2020, Eileen established and led Coastal Carolina University’s service excellence initiative, Feel the Teal®, created to enhance the university’s culture and become more service-oriented and focused on student success. She designed the service excellence program into eight training modules and oversaw all operations within the initiative. Eileen taught university employees and others how to deliver better service within higher education. In 2019 alone, she led 262 customer service trainings for Coastal Carolina University employees, student workers, affiliate groups, and other university stakeholders. She also oversaw the Feel the Teal® Steering Committee and Feel the Teal® Leadership Team at Coastal Carolina University.
Eileen began her career in the hospitality industry and worked with the American Hospitality Academy for more than ten years before starting her own business, The Meeting Institute, in 2004, which provided various training and development programs in the areas of leadership and customer service within the private sector. Her clients included the U.S. Army, Audi of America, the Myrtle Beach Area Chamber of Commerce Leadership Grand Strand Program, National Recreation Parks Association, and others.