User Experience Librarian, Grand Valley State University
In her current role, Kristin focuses on understanding and improving the student experience of the Mary Idema Pew Library Learning and Information Commons. This state-of-the-art facility opened in 2013 and has been described as a model of twenty-first century learning. Kristin has conducted post-occupancy assessment and ongoing user research designed to improve user experience within the space and, by extension, the academic experience of students. As a Certified Customer Experience Professional (CCXP) and with over sixteen years of library experience, Kristin has a unique view on how spaces can support learning and community.