Transitioning Campaign Success into Evergreen Giving Opportunities

Turn your campaign message into an evergreen giving opportunity. Overview Campaigns are long-term, effort-intensive fundraising cycles that require hard work and commitment from Advancement staff, university and volunteer leaders, and donors. When a campaign comes to a close, the institution must balance the celebration of its accomplishments and gratitude for donors with the ongoing need […]

Have It Your Way (or Not): Customer Service Across Generations

Provide better customer service that meets expectations across generations. Overview A college community has perhaps the most generationally diverse members of any organization. From Baby Boomers and Generation X to Millennials and Gen Z, today’s students and employees alike co-navigate university systems with vastly different expectations of how they like to be treated as customers. […]

Supervising Multigenerational Teams: Building Understanding to Support Success

Build a productive multigenerational team by learning to recognize and appreciate your team members’ unique preferences and work styles. Overview Your team may have up to five generations working together, a phenomenon that is unique to our time in history. This generational diversity makes our teams stronger and more ready to meet the needs of […]

Navigating Higher Education Politics as Mid-Career Faculty: A Time for Discussion

Connect and meet challenges intentionally to build a successful mid-career. Overview As faculty move through the mid-career stage, they can face additional career hurdles and possibilities. Higher education feels more unstable than ever, with challenges from state legislatures to funding and tenure, struggles with student engagement and mental health, and greater numbers of faculty and […]

Training Frontline Student Leaders in Customer Service

Equip student leaders to make great first impressions—during orientation, and beyond. Overview As institutions prepare to open for the new academic year, training frontline student leaders—including Orientation Leaders, Resident Assistants, and front desk workers—is critical to enhancing the campus culture of service and creating a welcoming environment. Not highlighting “customer service” skills in student staff […]

Success Managing a Hybrid Workforce

A Gallup report suggests that 57% of managers have no training in managing hybrid teams. Join us for this virtual training to learn how to leverage the pros and mitigate the cons of a hybrid work environment. Overview While many supervisors ‘got by’ in managing a hybrid workforce when the pandemic necessitated it, it is […]

Equipping Gift Officers to Facilitate Conversations Among Multi-Generational Families

Confidently approach multi-generational family conversations by knowing how to identify their values. Overview The exercise of facilitating philanthropic conversations around values with the families you engage with is essential for the long-term philanthropic viability of your institution. However, gift officers are often not trained for this unique approach to fundraising that focuses on the family. […]