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Turn your campaign message into an evergreen giving opportunity. Overview Campaigns are long-term, effort-intensive fundraising cycles that require hard work and commitment from Advancement staff, university and volunteer leaders, and donors. When a campaign comes to a close, the institution must balance the celebration of its accomplishments and gratitude for donors with the ongoing need for philanthropic support, all in the setting of inevitable potential for staff and donor fatigue. The best practice is to couple campaign-close communications with a focused effort that capitalizes on the momentum garnered during the campaign to transition into an evergreen philanthropic marketing and communications effort. This underutilized practice showcases high potential investment opportunities – thus, keeping philanthropy alive well beyond a campaign. Creating giving opportunities beyond the close of a successful campaign does not happen by chance. It requires a coordinated effort with your marketing and communications team to ensure that they are prepared to best position your institutional needs while also celebrating the impact of the campaign and honoring the donors who helped to make it a success. Join us to learn the steps UC San Diego took in their transition to create a post-campaign evergreen giving opportunity—and how you might adapt their […]
Provide better customer service that meets expectations across generations. Overview A college community has perhaps the most generationally diverse members of any organization. From Baby Boomers and Generation X to Millennials and Gen Z, today’s students and employees alike co-navigate university systems with vastly different expectations of how they like to be treated as customers. These varying preferences have great impact on the campus culture as a whole, as well as on the diverse knowledge and skills service providers need in order to deliver great experiences for all. This virtual training will provide you with a greater awareness of the varying preferences for customer service that exist for employees and students in college and university communities, as well as a look at how service providers can modify styles to meet expectations and enhance the university experience across generations. Who Should Attend This program is ideal for any staff and faculty who work with multigenerational colleagues and/or students. Expand Your Learning This training is a part of a three-part series designed to help faculty, staff, and students have a stronger understanding of each generation in order to improve overall communication as well as cross-generational teams and support initiatives. AGENDA September […]
Build a productive multigenerational team by learning to recognize and appreciate your team members’ unique preferences and work styles. Overview Your team may have up to five generations working together, a phenomenon that is unique to our time in history. This generational diversity makes our teams stronger and more ready to meet the needs of an increasingly diverse student population. To leverage the full strength that comes from this generational diversity, however, supervisors must first understand the value of and know how to appreciate the unique styles and preferences of each team member. Join our facilitator and your peers across the country to share best practices and experiences for increasing all of our understanding on successfully supervising multigenerational teams. You will come away from the training with the following: A greater understanding of the value of multigenerational teams in higher education. Best practices you can use to build collaboration and foster understanding across a multigenerational team. Specific pitfalls to avoid as the supervisor of a multigenerational team. Who Should Attend This program is ideal for anyone who currently supervises or aspires to supervise a multigenerational team in higher education. Expand Your Learning This training is a part of a […]
Connect and meet challenges intentionally to build a successful mid-career. Overview As faculty move through the mid-career stage, they can face additional career hurdles and possibilities. Higher education feels more unstable than ever, with challenges from state legislatures to funding and tenure, struggles with student engagement and mental health, and greater numbers of faculty and staff leaving for jobs outside universities. Faculty who are able to respond to these challenges with flexibility and by generating connections on their campuses can see them as opportunities, and thus are better able to make career decisions intentionally. Join us for a one-hour discussion facilitated by Dr. Edmund Acevedo to consider what it takes to successfully navigate the politics of higher education at the mid-career stage. You will have the chance to: Hear about the context of the circumstances in which mid-career faculty find themselves, including faculty retention struggles and a changing student environment. Discuss how faculty can generate connections with administration to make sure their voices are heard. Brainstorm how to respond to individual challenges with an eye toward career next steps. Who Should Attend Tenured or career-track faculty who are at the mid-career stage and considering next steps will benefit most […]
Equip student leaders to make great first impressions—during orientation, and beyond. Overview As institutions prepare to open for the new academic year, training frontline student leaders—including Orientation Leaders, Resident Assistants, and front desk workers—is critical to enhancing the campus culture of service and creating a welcoming environment. Not highlighting “customer service” skills in student staff training leaves your most prominent frontline ambassadors ill-equipped to make a great first impression. This webcast will provide an overview of the skills that student leader training programs should incorporate in order to highlight the importance of customer service, including: Active Listening Working with Difficult Customers Making a Great First Impression Leave with Discussion Questions for Your Student Leaders One way you can use this training is to ask all of your student leaders to watch it and to then facilitate a dialogue among themselves after the fact. A list of discussion questions will be provided to all webinar participants with this use in mind. Who Should Attend This workshop is designed for those who train student leaders, as well as for frontline student leaders themselves. Professional and student staff who work in areas like orientation, residence life, enrollment services, and student services […]
A Gallup report suggests that 57% of managers have no training in managing hybrid teams. Join us for this virtual training to learn how to leverage the pros and mitigate the cons of a hybrid work environment. Overview While many supervisors ‘got by’ in managing a hybrid workforce when the pandemic necessitated it, it is now a strategic recruitment and retention tool for many institutions, and frankly, it is here to stay. Despite this, training on how to manage hybrid teams successfully is woefully lacking. If we fail to learn how to best supervise our hybrid teams, we risk a lack of productivity, retention issues, and disengagement. Join our expert facilitator and your peers from across the country to share lessons learned, common challenges, and proven solutions. This virtual training will provide you with: The knowledge to support the case for hybrid work options. Best practices for managing hybrid teams. A Q&A bank of elements to consider as you build your individual competence and institutional capacity in managing in the hybrid work environment. Who Should Attend This training is designed for supervisors of hybrid work teams across all levels of the organization. Staff in Human Resources, Organizational Learning, as […]
Confidently approach multi-generational family conversations by knowing how to identify their values. Overview The exercise of facilitating philanthropic conversations around values with the families you engage with is essential for the long-term philanthropic viability of your institution. However, gift officers are often not trained for this unique approach to fundraising that focuses on the family. Instead, they may often feel a natural hesitation to insert themselves into these intimate conversations—especially when there are unknowns involved, so as a result they end up forgoing relationship-building among multiple generations of the same family. Equipping a gift officer with the knowledge of why this approach is important—and not extraneous work—can lead to more creative and meaningful gifts, trusted relationships, and a wider variety of natural opportunities for follow-up. Join us in this second training within a three-part Family Giving Series to learn how to navigate the different perspectives and unique goals among a multi-generational family by helping them align their values to benefit your institution and increase philanthropic engagement. Who Should Attend This training is for major and principal gift officers who want to build deeper relationships with the families they are working with in their institutional fundraising goals. If you’re a […]
