Proactive Strategies for Controlling
Admissions Turnover

Last updated November 19, 2014

Proactive Strategies for Controlling
Admissions Turnover

Last updated November 19, 2014

Table of Contents


Overview

Turnover is an inevitable part of contemporary admissions work, but not all of it is out of your hands. Proactive and ongoing training, management, and evaluation of your admissions staff can go a long way toward promoting employee retention, thereby cutting cost and increasing the overall productivity of your office.

Join us for an online training program that will teach you how to proactively manage turnover within your admissions office. You will come away from the program with concrete strategies that you can use to increase job satisfaction and promote retention among your admissions employees, including:

  • Designing a deliberate and ongoing training plan
  • Connecting employee performance goals to metrics
  • Facilitating opportunities for advancement

Who should attend?

This online training is appropriate for anyone who manages staff in admissions, recruitment, or enrollment services. If you would like to take a more proactive approach to mitigating staff turnover in your admissions office, this webcast is for you.

Agenda

  • Introduction
    • Overview of problem: Preventable vs. non-preventable turnover  
    • Role of the leader in mitigating employee turnover
  • Designing Thoughtful and Ongoing Training
    • Developing an initial training plan
    • Structure: incorporating seasoned employees into training (“mentor” system)
    • Creating opportunities for ongoing training/professional development
  • Evaluating Employee Performance
    • How and when to set performance goals
    • What should we be measuring? (discussion of metrics)
    • Strategies for handling difficult conversations
  • Intentional Strategies for Managing Admissions Staff
    • Facilitating opportunities for advancement
    • Assigning increasing employee responsibilities
    • Building in meaning and sense of purpose
    • Organizational culture
  • Moving Forward: Key Takeways and Tips for Controlling Admissions Turnover
  • Questions