Case Management 1.0: Considerations for Establishing a New Mental Health Case Manager



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Many institutions recognize the need for formalized case management positions to better actively support students with mental health concerns. Some institutions support this need by having the Dean of Students or members of Behavioral Intervention Teams wear multiple hats. However, full-time case managers are able to provide focused and consistent support by following up with students, frequently communicating with them, and advocating for their needs.

This webcast will help you answer the following questions:

  • How is a formalized Case Manager position structured and defined?
  • What are the responsibilities of this position, and who will this person report to?
  • How can you take your current model and successfully integrate a formalized Case Manager position?

Included in Your Registration

Prior to the webcast, you will receive a brief resource that contains a written overview and history of the field of case management along with different models in use across higher ed to help you and your team get the conversation started.

Who Should Attend

This online training is designed for institutions who are in the process of developing a new case manager role. This content will benefit:

  • Deans of students
  • Behavior intervention team members
  • Student affairs leadership
  • Human resource managers
  • Campus social workers
  • Residence life staff
  • Case managers


Defining Your New Case Manager Role:

  • Candidate Credentials
  • Primary Responsibilities
  • Reporting Structure
  • Level of Authority


Ben Falter

Senior Student Affairs Case Manager, San Jose State University
Ben is the Senior Student Affairs Case Manager and Chair for the Behavioral Intervention Team (BIT) at San José State University, reporting to the Division of Student Affairs.

In the past, he has served as the Chief Housing Officer (CHO) & Interim Director for Community Standards at a small private campus in central Florida where he sat on the Students of Concern (SOC) team, coordinated campus crisis on-call efforts, and updated Emergency Management Planning processes. He worked as an Associate Program Director in Housing & Residential Life at a big ten school in the Midwest. Outside of formal roles, he has taught in Gender Women and Sexuality Studies, created new roles for Sustainability Education Coordinators, and lead Social Justice Leadership retreats on multiple campuses.


Questions About the Event? Email this event's Program Manager, Rabia Khan Harvey.

Product Information

For the live webcast, login instructions for the webcast will be sent twice via email – in the registration confirmation email, and again the day before the webcast. Please safelist to ensure you receive these communications.

For webcast recordings, your recording is sent via email upon receipt of payment and within 10 business days following the live webcast. You will also be able to access your recording through your My Account section.


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