Case Management 2.0: Considerations for Enhancing the Impact of Your Mental Health Case Manager



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Designed for institutions who already have an established, full-time Case Manager, this webcast will present the considerations you need in order to refine and improve the focus and services of your current case management model. Our facilitator will help you answer the following questions:

  • What’s the scope of our current case manager’s role, and how do we assess whether we need to refine or expand the scope or size of our current model?
  • What are best practices and strategies for enhancing the role’s reach and impact?
  • How can we increase the visibility of these resources for both students and faculty/staff on campus?

Join us for this online training and learn how to apply new strategic direction to the role of Case Manager to better meet the needs of your students.

Included in Your Registration

Prior to the webcast, you will receive a brief resource that contains a written overview and history of the field of case management along with different models in use across higher ed to help get the conversation started.

Who Should Attend

This online training is designed for institutions who are interested in redeveloping or redefining the role of their case manager for students with mental health concerns. Those who are non-clinical case managers, deans of students, behavior intervention team members, vice president/leadership of student affairs, residence life teams, or campus social workers will benefit from this content.


Focus & Enhance Your Case Manager Role:

  • Context and Evolution of the Case Manager
  • Re(defining) the Case Manager Program
  • Assessment & Program Review
  • Student Trends
  • Spreading the Word about the Case Manager


Ben Falter

Senior Student Affairs Case Manager, San Jose State University
Ben is the Senior Student Affairs Case Manager and Chair for the Behavioral Intervention Team (BIT) at San José State University, reporting to the Division of Student Affairs.

In the past, he has served as the Chief Housing Officer (CHO) & Interim Director for Community Standards at a small private campus in central Florida where he sat on the Students of Concern (SOC) team, coordinated campus crisis on-call efforts, and updated Emergency Management Planning processes. He worked as an Associate Program Director in Housing & Residential Life at a big ten school in the Midwest. Outside of formal roles, he has taught in Gender Women and Sexuality Studies, created new roles for Sustainability Education Coordinators, and lead Social Justice Leadership retreats on multiple campuses.


Questions About the Event? Email this event's Program Manager, Rabia Khan Harvey.

Product Information

For the live webcast, login instructions for the webcast will be sent twice via email – in the registration confirmation email, and again the day before the webcast. Please safelist to ensure you receive these communications.

For webcast recordings, your recording is sent via email upon receipt of payment and within 10 business days following the live webcast. You will also be able to access your recording through your My Account section.


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