Four Essential Counseling Skills for Entry-Level Student Affairs Professionals Webcast Recording



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Recognizing students who are in crisis or who are exhibiting mental health concerns is one thing; being comfortable assisting these students with the skills you possess in this area is another. We will explore these skills as well as those needed to properly work with current social justice issues presented in higher ed today. Join Dr. Ann Marie Klotz, Dean of Campus Life at New York Institute of Technology, to learn and practice counseling skills that will help you address a broad spectrum of mental health concerns. Case study scenarios and resources for practice will be shared!

Why This Program? Why Now?

The National Alliance on Mental Illness (NAMI) shares that nearly 75% of students will experience a mental health crisis while in college, and roughly 25% of students on campus live with a diagnosable mental health condition. A gap in training may exist for those who have not had formalized graduate counseling skill training, or for those who have had a few years away from this training. In entry-level student affairs work, 25-50% of your time may be spent working with students who are experiencing a variety of mental health issues. This in mind, it is critical that all entry-level student affairs professionals are comfortable assisting students with mental health concerns.

Who Should Attend

  • Entry-level student affairs professionals
  • Supervisors of entry-level professionals
  • Student Affairs graduate preparation program faculty
  • VPs of Student Affairs

Learning outcome

After participating in this online training, you will be able to apply essential counseling skills while assisting students with mental health concerns. 


  • Why are counseling skills important for entry level SA pros?
    • How SA grad prep programs have shifted away
    • How are folks getting referred to us
  • Understanding mental health on college campuses
  • Essential skill #1: Recognizing serious mental health issues before they become too serious
  • Essential skill #2: Understanding your limitations and capabilities
  • Essential skill #3: Listening, empathy, and asking good questions
  • Essential skill #4: Debrief with supervisor and follow-up with community
  • Resources for practicing these skills


Dr. Ann Marie Klotz, Dean of Campus Life, New York Institute of Technology

In addition to her current role, Ann Marie Klotz is also the Chief Student Affairs Officer on the Manhattan campus of the New York Institute of Technology.  Previously, she spent 14 years working in Housing and Residence Life at Oregon State University, DePaul University, Ball State University, and Albion College.  She earned her B.A. from Grand Valley State University in political science and M.A.’s from Michigan State University in student affairs and DePaul University in women and gender studies, respectively.  She earned her doctorate from DePaul University where she studied the career trajectory and leadership styles of ten female university presidents.

She has served in multiple regional and national roles for the National Association of Student Personnel Administrators (NASPA), most notably with the Women in Student Affairs Knowledge Community. She is the recent recipient of the American College Personnel Administrators (ACPA) Standing Committee for Women Research and Scholarship Award.  Personal and research interests include women’s career development, professional staff recruitment, developing online communities, personal branding, and first generation college students.


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