Communication and Conflict Management: A Handbook for the New Department Chair

$64.99

Effective communication will make or break a department chair. Get a primer on the essential communication and conflict management skills that every department chair needs.

Every department chair on your campus should have this handbook. Get a $15 discount on each copy when you buy 10+ copies.

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By J. Emmett Winn
89 pages
ISBN: 9781948658072

Effective communication will make or break a department chair.

Get a primer on the essential communication and conflict management skills that every department chair needs. With illustrative scenarios and a toolbox of practical strategies, this book will help department chairs build seven essential skills:

  • Active listening
  • Supportive communication
  • Receiving, evaluating, and acting on complaints
  • Building rapport
  • Improving problem solving
  • Improving meetings
  • Building buy-in

Who Should Read It

  • Department chairs: Use this book as a guide to improve the effectiveness of your communication in your role as a departmental leader, a manager, a coach, and a mentor.
  • Academic deans: Use this book as a useful training guide for all new department chairs.

The book is available in print and digital editions. The digital version is a downloadable PDF. Upon payment, you will find your book available to download in the Downloads section of My Account.