By J. Emmett Winn
Effective communication will make or break a department chair.
Get a primer on the essential communication and conflict management skills that every department chair needs. With illustrative scenarios and a toolbox of practical strategies, this book will help department chairs build seven essential skills:
- Active listening
- Supportive communication
- Receiving, evaluating, and acting on complaints
- Building rapport
- Improving problem solving
- Improving meetings
- Building buy-in
Who Should Read It
- Department chairs: Use this book as a guide to improve the effectiveness of your communication in your role as a departmental leader, a manager, a coach, and a mentor.
- Academic deans: Use this book as a useful training guide for all new department chairs.
The book is available in print and digital editions. The digital version is a downloadable PDF. Upon payment, you will find your book available to download in the Downloads section of My Account.