Understanding Tension: Conflict Management Strategies

Understanding Tension: Conflict Management Strategies

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Learn key strategies for resolving conflict across all levels of your team.


The past year has brought about changes in the way we work, connect, and measure success. These changes can often bring conflict or exacerbate underlying tensions that existed before. One of the first steps to resolving conflict is taking measure of how you internalize the tension. Join us for this two-day virtual conference where we will:

  • Help you to analyze current tension and conflict.
  • Understand how perceptions and miscommunication are often at the heart of the issue.
  • Teach multiple ways of resolving or mitigating tension in a mutually beneficial way.
  • Apply strategies no matter where the tension lies—with a supervisor, peer, or direct report.


Who Should Attend

Staff and faculty in higher ed who are managing conflict with peers, direct reports, or supervisors will benefit from this training.


Follow Through With Success Coaching

Have you ever gone to a training only to find that you came back with great ideas but don’t have the time, support, or skills needed to make the changes?

Academic Impressions has produced thousands of trainings and we have learned that utilizing a coach after attending a conference helps provide accountability and bridges the training with the on-the-ground work of getting the job done.

As a result, we are now offering success coaching on select conferences.

  • Purchase this training + 3 one hour follow up success coaching calls
  • Work with an assigned coach who has extensive experience in higher ed.
  • Get individualized support to help you follow through on what you’ve learned.
  • Workshop your plans, run your ideas by someone and get additional help/practice.

To learn more, contact Elizabeth Ross Hubbell at elizabeth@academicimpressions.com or purchase the Premium Pass with success coaching below.

The Academic Impressions Online Learning Experience

Intentionally Designed
Online Learning

Our virtual trainings go far beyond just replicating PowerPoint presentations online: these experiences are intentionally designed to give you the kind of robust and dynamic learning experience you’ve come to expect from Academic Impressions. These trainings provide you with an active learning environment and an online space where you can explore ideas, get inspired by what your peers are doing, and understand the range of possibilities around a certain topic. You will leave these sessions with practical solutions that you can take back to your team or task force.

What you will get:

  • A dynamic, interactive, and high-touch virtual learning experience designed to engage and set you up for growth
  • Seamless online face-time, networking, group work, and Q&A opportunities from the comfort of your own workspace
  • Practical takeaways and hands-on knowledge
  • Guidance from vetted subject matter experts
  • Unlimited access to all recorded online sessions

See What Our Attendees are Saying

“The virtual design of this conference coupled with the amazing work of our program manager promoted a high level of engagement and sense of community among attendees. The speakers were knowledgeable and enthusiastic to share their experiences. It was a refreshing shift from long days of traditional meetings on Zoom!”

“This is the first time I’ve ever attended a virtual conference, and to be honest, I had low expectations. Well, I was wrong. I am very impressed with the platform used and the quality of the content shared. Oftentimes, these conferences only talk about ideas and what could work, but at this event, actual pathways and practical next steps were shared. Academic Impressions did a great job featuring quality speakers who were willing to share what they know.”

“Although the workshop was online, it felt as if the presenters were right there with us. All presenters were knowledgeable and really related the content to real work experiences. They were so willing to answer questions and offer assistance—I learned so much that I can apply.”

“Many conferences leave you with learning but not always sure how to turn that into action for your organization. There were actionable tips shared throughout the two days and tools provided to help move the learning into action. I am always impressed with Academic Impressions conferences and this virtual one did not disappoint.”

"At first, I was skeptical that a virtual conference was capable of being both engaging and informational - but Academic Impressions has mastered it! The 3-day online event was structured in a creative way that all participants had multiple opportunities to interact with each other and the presenters. No one's questions went unheard or unanswered. Thank you for this great experience, it has changed my view of virtual conferences and I look forward to attending more in the future."

- Desiree Ford, Digital Communications Manager, Binghamton University

“The virtual conference has been amazing. The presenters have all been great and the information they’ve provided is going to help us better use our social media. Even though this conference had to be virtualized due to COVID-19, the online format has been set up in a way that we can all collaborate and share ideas. I’m very eager to take what I’ve learned back to campus and start implementing new ideas.”

- Chris Forde, Coordinator of Marketing & Public Information, Lincoln Trail College


DAY 1 | May 18, 2021

Welcome and Introductions
11:00 – 11:30 a.m.
In this opening activity, you will meet your facilitators and engage in an activity to define your current challenges and what you hope to get out of this conference.



Managing the Conflict Within
11:30 a.m. – 12:30 p.m.
In this first session, we will discuss the ways the past year has impacted our world in terms of conflict. From how we manage increased stress to the messages we tell ourselves, the first step in resolving conflict is developing an awareness to how you perceive it and the impact it has on you. Here you will engage in a self-assessment to help determine your default reaction(s) to conflict. You will use these results throughout the program to bring more awareness to how you respond to any current or future tenuous situations.



12:30 – 1:00 p.m.



The Positive Effect of Conflict
1:00 – 2:00 p.m.
Not all conflict is bad—in fact, it can often lead to conversations that propel a team or project to its next level. In this session, you will learn strategies for analyzing current conflicts and begin to understand how to reveal potential positive outcomes.



2:00 – 2:15 p.m.



Perception and Communication
2:15 – 3:15 p.m.
Here you will look at how perception and communication are tied. How are messages being received and is it in the way the messenger intended? These subtle miscommunications are often the foundations of conflict.



Final Questions and Closing
3:15 – 3:30 p.m.


DAY 2 | May 19, 2021

Welcome and Day 1 Debrief
11:00 – 11:15 a.m.



Strategies to Help you Work Towards a Resolution
11:15 a.m. – 12:30 p.m.
Now that you have a clear understanding of your current conflict, you will look towards solutions that provide as close to a win-win conclusion as possible. These strategies will include prioritizing relationships and active listening, taking “winning” off the table, displaying empathy, and seeking understanding of the context as well as the specifics of a situation.



12:30 – 12:45 p.m.



Breakout Session: Staff and Faculty
12:45 – 2:00 p.m.
In this breakout session, you will have an opportunity to discuss common conflicts in your area of work.

Faculty will discuss how to address common conflicts that can arise around shared governance, tenure, academic freedom, and due process.

Staff will discuss how to address conflicts such as staff/faculty competing priorities, working seamlessly among departments, and working with external partners.



2:00 – 2:30 p.m.



Workshopping Solutions
2:30 – 3:15 p.m.
In this breakout session, you will be placed into small groups to workshop any current conflicts. You can use this time to brainstorm on your own, get feedback, role play, or other ways that you find most useful. Your facilitators will rotate to be available as needed.



3:15 – 3:30 p.m.



Panel Discussion
3:30 – 4:00 p.m.
Our final session will be an informal panel discussion so that you have a chance to ask any clarifying questions before we close. We will also discuss your next steps upon leaving the conference.



Closing Remarks & Evaluation
4:00 – 4:15 p.m.


Portrait of Gennifer Cié Gee

Ginnifer Cié Gee

Associate Vice Provost for Career-Engaged Learning, University of Texas – San Antonio

Cié is an award-winning speaker with experience presenting on topics related to leadership, intrapersonal/interpersonal communication, and women’s identity. She serves as the Associate Vice Provost of Career Engaged Learning, Director of the QEP, and clinical faculty member at The University of Texas San Antonio. Cié also leads LeadershipUTSA, an internal leadership development program that prepares faculty and staff for executive leadership positions.

Read Speaker's Full Bio.

Portrait of Sarah Marie Zehr

Sarah Marie Zehr

Assistant Vice President for Academic Affairs, Office of the Executive Vice President/Vice President for Academic Affairs, University of Illinois System

Sarah brings more than 20 years of experience in industry and academia. In her current role, she works with the three universities in the system on common academic issues. Her success depends on relationship building, collaboration, negotiation, and sometimes managing conflict. Sarah also serves as an Adjunct Assistant Professor in the College of Education at the University of Illinois at Urbana-Champaign where she teaches the introductory course on higher education for graduate students as well as a graduate course on student affairs administration.

Read Speaker's Full Bio.


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Questions About the Event?

Portrait of Elizabeth Hubbell

Elizabeth Ross Hubbell
Senior Program Manager, Academic Impressions

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