Your progress Step 1 of 4 Step 1Identify the Gap Step 2Look for Causes Step 3Gather Information Step 4Targeted Remedies 1 Identify the Performance Gap Compare expected performance to actual performance to name the gap clearly. Employee / Role Expected Performance Current Performance The Gap Key Reminders Performance is task-specific — people excel at some tasks and struggle with others. Most issues involve several contributing factors at once. Your job is to unbundle them. Don’t start fixing with the remedy you wish to use. Choose interventions that fit the diagnosis. This process works best as a dialogue with your direct report — get curious together. Next: Look for Causes → 2 Look for Possible Causes Check any conditions that may be contributing to the gap. Then rate how likely each box is a root cause. Organizational factors (Boxes 1–3) Individual factors (Boxes 4–6) Organizational 1. Information & Feedback Employee is unclear on roles, priorities, or what “good” looks like Hasn’t received specific, timely feedback on this issue Thinks they are already doing it correctly Doesn’t understand why the work matters or how it fits in Likely a contributor? Yes Maybe No Organizational 2. Tools & Resources Lacks the materials, technology, […]
The High Performing Teams Survey Download The High Performing Teams Survey
Many institutions are looking to accelerate interdisciplinary research. If you’re a faculty member or research development professional, use this interactive form to set expectations for your team before beginning a project. It will guide you through a list of considerations that are key to building and managing a successful team.
The media landscape is changing — tighter deadlines, the 24-hour news cycle, shrinking budgets. All of these things are changing the way public relations departments interact with journalists. Consider reviewing this job aid and video before your next interaction with a reporter. Hear from former on-air reporter and current director of Media & Public Relations at The Ohio State University, Ben Johnson. He answers questions like: How has the changing media landscape changed the way you connect with reporters? How do you pitch positive stories about the institution that aren’t self-serving or too puffy? How do you respond to after-hours, breaking news? What’s the best way to contact reporters for a story pitch?
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A Showcase of Innovative Storytelling Mechanisms Across Higher Ed One of the most effective ways to get prospective students interested in your institution is to have current students speak directly to them through their own voice and storytelling. Use this resource to inspire your next student vlog, blog or social media “take-over” campaign. w a n t m o r e Storytelling Examples? See them Here
Managers and directors supervising frontline service providers can use these 5 resources to assess pieces of their overall operation, and develop scripts for frontline service providers with an eye towards improving the customer experience.
Make the most of your professional development opportunities by reflecting on the experience, what you learned, and potential next steps. We’ve gathered the following tools to get you started.
Are you tasked with the training and developing of academic advisors at your institution? Leverage the tools in this suite to round out your training plan. We’ve included resources that span three categories: Foundational Information Job Aids, Tools, and Activities Resources for Faculty Advisors Check back periodically to see what’s new!
