Communication and Conflict Management for Department Chairs

(Retired)

Communication and Conflict Management for Department Chairs

(Retired)

Table of Contents


Overview

Learn how to effectively communicate and resolve conflicts within your department.

 

Agenda

  • Effective conflict communication
    • Active listening
    • Summarizing
    • Problem solving
    • Session management
    • Facilitation
  • Building rapport
    • Collaborative vs. control
    • Continuing the conversation
    • Empathizing
  • Increasing faculty morale
    • Collegiality
    • Openness
    • Trust
    • Fairness
  • Evaluating conflict
  • Resolving conflict

 

Resources

Download the presentation slides (PDF)
Download the chat transcript (PDF)

Why is this event retired?

At AI we want to always ensure that the best and most current trainings are available to members, and we regularly review our trainings to ensure that is the case.