Managing and engaging aging donors is a sensitive issue for both development officers and donors’ families. Many development officers are not properly trained to recognize signs of dementia and Alzheimer’s, and soliciting gifts from donors when they are not of sound mind or body can result in lawsuits and other reputational issues for an institution.
Join us online to learn how to recognize signs of dementia, and gain 10 tools for managing and engaging donors who are exhibiting these signs. Our expert instructor will share a variety of case study examples, leaving you equipped to deal with any delicate situations you encounter with your aging donors.
- Recognizing the signs of dementia
- Tools to better communicate with donors who show signs of dementia, including:
- Managing the environment
- Language considerations
- Providing a starter phrase
- Asking choice questions
- Recommendations for continuing a respectful relationship with aging donors
- Case study examples
Who should attend?
Frontline fundraisers will leave this online training equipped to better manage and engage donors showing signs of dementia.