Improve Adult Student Success with Superior Customer Service

(Retired)

Improve Adult Student Success with Superior Customer Service

(Retired)

Table of Contents


Overview

Are you meeting the customer service needs of your adult students?

 

Agenda

 

  • Identifying adult students on your campus
  • Communication essentials: Accurate and timely information
  • Maintaining “high touch†service delivery
    • Simple changes to your in-person service
    • Considerations for online touchpoints
  • Identifying metrics for success
  • Assessing and reporting your customer service efforts
    • Aligning your efforts with the institution’s mission and vision
    • Summative and formative reporting
  • Wrap-up and final Q&A

 

Resources

 

Download the presentation slides (PDF)

 

Download the additional resources (PDF)

 

Why is this event retired?

At AI we want to always ensure that the best and most current trainings are available to members, and we regularly review our trainings to ensure that is the case.