This training will be beneficial for new gift officers beginning their work with donors as well as seasoned gift officers who want to refine and hone their skills in discovery. This program is also ideal for development professionals who either want to build their donor pipeline or who would like to explore a career in frontline fundraising.

1:00 p.m. – 2:00 p.m. Eastern

Our expert instructor will discuss the art of discovery work by focusing on the following areas:

Initiating Memorable Conversations with Donors

Know what has worked and what hasn’t when calling and connecting with donors for the first time through trust-building, emotional intelligence, active listening, and gratitude. Learn the importance of settling into the right mindset when making first impressions and how to create a unique and memorable experience for donors.

Mastering Key Questions to Unlock Deeper Conversations

Discovery work is about building trust and gathering information to qualify donors. By practicing authentic curiosity, the types of questions you ask will lead to success in accomplishing both. Learn what specific questions you can use when you meet people for the first time and what specific open-ended questions will unlock deeper conversations with your donors.

Structuring Natural Follow-Ups to Advance Relationships

Once you start to gather the meaningful information you have sought, understanding how to utilize it will determine how you advance the donor relationship. Learn thoughtful ways to create and structure follow-ups that feel natural for both the donor and you, and walk away with skills that will bring donors closer to your organization.