Live Events
Earn the only customer service certification built for higher/post-secondary education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.
Welcome to the April 2027 cohort of the Advanced Supervision Certificate. Our goal is to help you to develop your supervisor toolkit and grow in your confidence and ability to positively and effectively develop team members who can contribute to your institution’s goals and mission. Our offerings are based on the premise that the most important elements in a supervisor’s leadership and organizational development include understanding the best practices, taking space to practice and reflect, and taking part in a community to enhance and broaden your perspective. As such, our supervision offerings combine written and video content, live practice sessions, a cohort experience, and a community of practice. If you haven’t taken any supervisor training previously, we recommend that you start with the Supervision Certificate as a pre-requisite for this program. Learn more and register for the Supervision Certificate Program.
Leading as an academic department chair is a challenging role, requiring the navigation of competing priorities, resource constraints, and an evolving higher education landscape. This two-day, in-person workshop is designed to equip department chairs with practical strategies to lead effectively. On day one, participants will reflect on their leadership approach, focusing on enhancing influence, engagement, and collaboration. Day two will address managing conflict, offering tools and techniques to handle challenging situations with confidence and ease.
Leading as an academic department chair is a challenging role, requiring the navigation of competing priorities, resource constraints, and an evolving higher education landscape. This two-day, in-person workshop is designed to equip department chairs with practical strategies to lead effectively. On day one, participants will reflect on their leadership approach, focusing on enhancing influence, engagement, and collaboration. Day two will address managing conflict, offering tools and techniques to handle challenging situations with confidence and ease.
When collegiality breaks down, it’s tempting to focus on what the other person is doing wrong. But most workplace conflict is driven by something less visible: unmet needs and unspoken fears, often on both sides of the relationship. In this session, we’ll introduce ways you can use the Five Paths to Leadership® framework to help you move your strained relationships with colleagues from friction to alignment, so that you can contribute to fostering a greater sense of collegiality in your workplace.
Now included in membership! Academic Impressions’ Five Paths to Leadership Assessment has been leveraged in our leadership programs for years. Thousands of leaders in higher ed have benefited from this dynamic model that explores and reveals how one’s leadership styles manifest under normal circumstances—and how they change under stress. Having a deeper understanding of your own leadership styles in varying situations increases your self-awareness, enhances your emotional quotient, and allows you to more effectively plan, communicate, strategize, and, ultimately, lead. Join us to learn what your own leadership styles are, how they might change under stress, and how this can apply to your team. Take the assessment prior to attending, and bring your results. During the workshop, we’ll walk through:
The Chief of Staff/Chief Strategy Officer plays a crucial role in addressing critical issues facing an institution, yet they often have a more solitary professional experience than other Vice Presidents and Cabinet members—many times, working through influence rather than via large divisional and organizational chart purview. Join us for this one-of-a kind in-person experience, where you will build community, develop resources, and deepen your understanding of the critical issues facing higher education. To preserve an intimate and productive experience, this workshop is capped at 33 attendees.
The demands placed on Deans in today’s environment only continue to grow. They must find ways to motivate and inspire those above, across from, and below them while simultaneously fostering a positive culture and climate, innovating to keep their academic program offerings competitive and future-ready, navigating near-constant change. All of this requires a strong sense of self and an executive leadership skillset that must evolve over time. Join us for an in-person workshop to grow your leadership in community with other Deans facing similar challenges across the country. Together, we will participate in hands-on activities and engage in honest, practical discussion around how you can:
Are you looking to take the next step in as a woman in leadership but aren’t sure of where to start? Join us for this powerful two-day leadership experience that will help you to achieve both individual and systemic change. Whether you are an administrator, faculty, or staff, you’ll benefit from this conference as you: You’ll walk away from the experience with an actionable roadmap for continuing your leadership journey and achieving your career goals. To preserve an intimate and productive experience, this workshop is capped at 33 attendees.
This 2-day strategic planning workshop equips higher ed leaders with the tools to create actionable, sustainable strategies aligned with institutional goals. Using design thinking and collaboration, participants will turn broad visions into practical steps for lasting success. You’ll learn to build strategies that inspire buy-in, ensure alignment, and anticipate future challenges. By the end of the workshop, participants will be equipped to translate their institutional visions into clear, actionable strategies that position them for lasting success. To preserve an intimate and productive environment, this workshop is limited to 33 people.
