Live Events
Earn the only customer service certification built for higher/post-secondary education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.
Now included in membership! Academic Impressions’ Five Paths to Leadership Assessment has been leveraged in our leadership programs for years. Thousands of leaders in higher ed have benefited from this dynamic model that explores and reveals how one’s leadership styles manifest under normal circumstances—and how they change under stress. Having a deeper understanding of your own leadership styles in varying situations increases your self-awareness, enhances your emotional quotient, and allows you to more effectively plan, communicate, strategize, and, ultimately, lead. Join us to learn what your own leadership styles are, how they might change under stress, and how this can apply to your team. Take the assessment prior to attending, and bring your results. During the workshop, we’ll walk through:
Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles. Once you have completed the asynchronous modules of the course, you’ll receive your digital badge and certification. For the most comprehensive experience, we recommend you also attend the live sessions or watch recordings of them to learn some additional tips and skills in feedback and career growth.
Mid-career faculty are at a pivotal point, facing questions about what’s next for their research, teaching, and careers while navigating the uncertainty of today’s rapidly changing higher education environment. Many feel stuck, stretched thin, or disconnected from the sense of purpose that once fueled their work. How can faculty affairs leaders help them to reignite their passion, rediscover their focus, and build the confidence and skills needed to thrive? Join us to explore proven strategies for designing integrated professional development that truly reengages mid-career faculty. You’ll learn how to help them to reconnect to their purpose, strengthen their sense of agency, and develop the mindsets and leadership capacities needed for them to lead from where they are and make a lasting impact on your institution. What you will gain: To preserve an intimate and productive experience, this workshop is capped at 30 attendees.
Career growth conversations are some of the most underused tools in a supervisor’s toolkit, and in higher ed, where upward mobility is limited and burnout is real, they may be some of the most important. Your Academic Impressions membership gives you everything you need to make them a consistent practice, from the Five Paths Self-Assessment to Sophia, your AI leadership coach. Knowing what a career growth conversation looks like—and actually being in one—are two very different experiences. In this session, you’ll have the chance to do both. We’ll move through a live career growth conversation together, giving you a firsthand look at how the model feels from both sides of the table. Whether you’re preparing to have these conversations with your team or are just getting started, you’ll leave with the confidence and context to make them real.
Explore the full potential of your toolkit in our series, What’s New, What’s Next: Your Membership Unlocked. These interactive sessions bridge the gap between content and practice, featuring real-time demos, expert-led navigation, and reflective activities to help you overcome hurdles. Whether you are a longtime member or just starting, you’ll gain insider strategies to streamline your workflow and maximize your professional impact. Join us to see how recent updates and upcoming features can solve your toughest leadership challenges—things like having difficult conversations or leading through change—in real time. In this session, we’ll focus on the value of career growth conversations and how members can take advantage of them.
Explore the full potential of your toolkit in our series, What’s New, What’s Next: Your Membership Unlocked. These interactive sessions bridge the gap between content and practice, featuring real-time demos, expert-led navigation, and reflective activities to help you overcome hurdles. Whether you are a longtime member or just starting, you’ll gain insider strategies to streamline your workflow and maximize your professional impact. Join us to see how recent updates and upcoming features can solve your toughest leadership challenges—things like having difficult conversations or leading through change—in real time.
Explore the full potential of your toolkit in our series, What’s New, What’s Next: Your Membership Unlocked. These interactive sessions bridge the gap between content and practice, featuring real-time demos, expert-led navigation, and reflective activities to help you overcome hurdles. Whether you are a longtime member or just starting, you’ll gain insider strategies to streamline your workflow and maximize your professional impact. Join us to see how recent updates and upcoming features can solve your toughest leadership challenges—things like having difficult conversations or leading through change—in real time.
To meet the evolving demands of advancement, shops must intentionally develop staff into connected, strategic partners who understand their role in the institution’s mission. Fostering Collaboration and Building Strong Teams in Advancement offers a deep dive into leadership growth and career development using the Five Paths to Leadership® Self-Assessment. You’ll gain a toolbox of proven practices and a peer network to build high-performing, unified teams. Through this Academic Impressions program, you will learn to empower leaders at every level to act as strategic collaborators rather than siloed managers. To help preserve a practical and interactive environment, attendance for this program is capped at 30 participants.
Across higher education, institutions are being called to demonstrate—not just state—a commitment to student success and belonging. While “student-centered” is a widely used phrase, it often lacks shared meaning or operational clarity at the senior leadership level. Too frequently, structures, policies, and services reflect institutional convenience rather than the lived needs and experiences of students. This two-day workshop is designed for senior leaders who shape campus culture, strategy, and systems. You’ll examine what it truly means to lead a student-centered institution, probe assumptions embedded in existing practices, and explore how leadership decisions—intended or not—affect student access, persistence, and retention. Rather than focusing on programmatic fixes, the workshop will introduce a framework that will lead to true structural change. Through case studies, facilitated dialogue, and applied learning, you’ll leave with an implementation plan for student-centeredness along with concrete next steps to advance this work within your own institutional context.
