Events Archive

Advanced Supervision Certificate – January Cohort

Welcome to the January 2027 cohort of the Advanced Supervision Certificate. Our goal is to help you to develop your supervisor toolkit and grow in your confidence and ability to positively and effectively develop team members who can contribute to your institution’s goals and mission. Our offerings are based on the premise that the most important elements in a supervisor’s leadership and organizational development include understanding the best practices, taking space to practice and reflect, and taking part in a community to enhance and broaden your perspective. As such, our supervision offerings combine written and video content, live practice sessions, a cohort experience, and a community of practice. If you haven’t taken any supervisor training previously, we recommend that you start with the Supervision Certificate as a pre-requisite for this program. Learn more and register for the Supervision Certificate Program.

Customer Service Skills Certification Course – February 1 Cohort

Earn the only customer service certification built for higher/post-secondary education. In just four weeks, this blended course will equip you with practical tools to improve service culture, support front-line teams, and handle challenging interactions with empathy and professionalism. With guided reflection and peer discussion, you’ll apply what you learn directly to your campus role—no matter your department or title.

Supervision Certificate Program – September 8 Cohort

Often in higher education, individuals move into a supervisory role without the necessary tools and skills to be successful. Particularly in today’s challenging environments, effective supervision is key to building an effective culture where each individual can contribute to team success. Join us online for a four-week cohort based program leveraging both asynchronous and synchronous learning specifically designed for higher education supervisors who are new to their roles, looking to deepen their skills, or for those who aspire to supervisor roles. Once you have completed the asynchronous modules of the course, you’ll receive your digital badge and certification. For the most comprehensive experience, we recommend you also attend the live sessions or watch recordings of them to learn some additional tips and skills in feedback and career growth.

The Leadership Investment Higher Ed Can’t Keep Deferring

The conversations happening in higher education right now are mostly about external pressure: enrollment, funding, political scrutiny. But the 2025 Academic Impressions Professional Development Survey points to something unfolding closer to home. Two-thirds of current higher education leaders have held their roles for five years or less. More than one in five employees feel like outsiders in their own units. And leaders, on average, are growing more confident in their own effectiveness at precisely the moment when their employees are becoming less so. This isn’t a crisis of talent. It’s a crisis of support, investment, and honest feedback. In this free webcast, Academic Impressions CEO Amit Mrig and Chief Strategy Officer Beth Rotach walk through the five key findings from our 2025 Professional Development Survey, drawing on responses from 1,974 higher education professionals across all 50 states. You’ll come away with: Higher education has always shown belief in developing people. The 2025 data suggests that it’s time for higher education to apply that belief more seriously to its own leadership. Learn more about the 2025 Professional Development Survey before attending.

Leading as a Department Chair

Department Chairs hold a unique and pivotal position in any academic institution, sitting at the intersection of faculty and administration. They are not just managers; they’re expected to be academic leaders who can navigate a complex and ever-changing higher ed landscape. However, many Chairs step into this role without formal leadership training, leaving them unprepared for the challenges of balancing competing interests, managing resources, and navigating the tension between being faculty and being a leader. This self-directed program provides you as Chairs with a way to focus on your role as a leader. Whether you are new to your role, aspiring or tapped to become a Chair, or you’ve been a Chair for many years, this program will help you to develop a deeper sense of who you are as a leader, deliver and receive feedback in a professional way, manage conflict effectively, delegate with the intention to build the leadership capacity of faculty and staff in your department, and create intentionally designed meetings to improve the quality of the overall experience.

Customer Service Skills Certification Course – October 5 Cohort

Five Paths to Leadership® Results Debrief Session

Now included in membership! Academic Impressions’ Five Paths to Leadership Assessment has been leveraged in our leadership programs for years. Thousands of leaders in higher ed have benefited from this dynamic model that explores and reveals how one’s leadership styles manifest under normal circumstances—and how they change under stress. Having a deeper understanding of your own leadership styles in varying situations increases your self-awareness, enhances your emotional quotient, and allows you to more effectively plan, communicate, strategize, and, ultimately, lead. Join us to learn what your own leadership styles are, how they might change under stress, and how this can apply to your team. Take the assessment prior to attending, and bring your results. During the workshop, we’ll walk through:

Supervision Certificate Program – August 3 Cohort

Building Mid-Career Faculty Capacity: A Summit for Faculty Affairs Leaders

Mid-career faculty are at a pivotal point, facing questions about what’s next for their research, teaching, and careers while navigating the uncertainty of today’s rapidly changing higher education environment. Many feel stuck, stretched thin, or disconnected from the sense of purpose that once fueled their work.    How can faculty affairs leaders help them to reignite their passion, rediscover their focus, and build the confidence and skills needed to thrive?    Join us to explore proven strategies for designing integrated professional development that truly reengages mid-career faculty.  You’ll learn how to help them to reconnect to their purpose, strengthen their sense of agency, and develop the mindsets and leadership capacities needed for them to lead from where they are and make a lasting impact on your institution.      What you will gain:    To preserve an intimate and productive experience, this workshop is capped at 30 attendees.

Career Growth Conversations in Action

Career growth conversations are some of the most underused tools in a supervisor’s toolkit, and in higher ed, where upward mobility is limited and burnout is real, they may be some of the most important. Your Academic Impressions membership gives you everything you need to make them a consistent practice, from the Five Paths Self-Assessment to Sophia, your AI leadership coach. Knowing what a career growth conversation looks like—and actually being in one—are two very different experiences. In this session, you’ll have the chance to do both. We’ll move through a live career growth conversation together, giving you a firsthand look at how the model feels from both sides of the table. Whether you’re preparing to have these conversations with your team or are just getting started, you’ll leave with the confidence and context to make them real.

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