Encore: Recruiting, Training, and Engaging Alumni Volunteers in a Digital Environment

Online | May 16, 2024 | 1:00 pm - 2:30 pm ET

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Encore: Recruiting, Training, and Engaging Alumni Volunteers in a Digital Environment

Online | May 16, 2024 | 1:00 pm - 2:30 pm ET

Share and learn from success stories and best practices for managing alumni volunteers in a digital environment.


Alumni volunteers are immensely valuable to institutions in both their service and giving power— they tend to give 10 times more than non-volunteers. However, since the pandemic, the script has flipped on how we recruit and engage alumni volunteers through digital channels. In-person volunteer opportunities continue to foster alumni engagement, but with digital opportunities growing increasingly common as well, we must continue to learn best practices from one another to remain successful.

In this virtual training, our expert panelists will guide you as you share your own lessons when digitally engaging your alumni volunteers. Together, we will identify emerging best practices regarding volunteer recruitment, training, and engagement that lead to the retention of your most dedicated alumni. You will leave this training with the best current practices to engage your volunteers — during this pandemic, and beyond.

In this updated edition, a Q&A with the speakers, Clarybel Peguero and Parks Smith, has been added to the recording.

How It Works:

If you missed the event when it took place in March of 2023 or you have been meaning to engage with the on-demand training, this is your chance to watch it together with higher ed colleagues from across the country. Additional resources from Academic Impressions will be provided during the training so that you can further your learning. Mark your calendar now to set aside this time for yourself.

Who should attend?

This is a discussion-based event that will require participants to share their insights and lessons learned. If you are an alumni relations professional who manages volunteers, join us, and come prepared to share your solutions, ideas, and perspectives.



May 16, 2024

1:00 – 2:30 p.m. ET

The Landscape of Alumni Volunteer Engagement

Most institutions have transformed their approach to volunteer recruitment, training, and engagement because of how the pandemic has shaped the way we manage our communications. You will learn how these changes have impacted the industry.


Emerging Practices at Two Institutions

Before sharing your successes and lessons learned, you will hear some success stories and examples of what our experts at Duke University and Virginia Commonwealth University are doing regarding alumni volunteer recruitment, training, and engagement.


Breakouts and Share-Outs

In small groups, you will discuss your successes and lessons learned in your approaches to:

  • Identifying new volunteers
  • Training volunteers
  • Engaging volunteers

Following each breakout, you will have the opportunity to share your own best ideas and insights for managing alumni volunteers in a digital world.