Grow your skillset in managing the difficult people who can make leadership so hard.
Overview
Join us for a workshop where you will learn how to intervene and correct the most problematic performance and behavior within your team. Within the workshop, you will be introduced to the EM & EM model, which includes four increasingly authoritative steps intended to engage, set expectations for behavioral change, communicate consequences for non-compliance, and minimize the ill effects of bad behaviors on others. We will also address the unique aspects of higher-education culture that complicate employee oversight, including tenure, union contracts, and ill-defined leadership structures.
This workshop will provide multiple opportunities for you to both apply this model to your unique context and practice these difficult conversations with other leaders experiencing similar challenges. You’ll be encouraged to bring your most difficult personnel scenarios to the group for practice and valuable feedback. Throughout the workshop, you’ll also develop an intervention plan specifically tailored to the challenging people you’re managing, and it will also document how the EM & EM model can help you to customize your approach to your toughest situation. You’ll walk away from this workshop feeling more comfortable, confident, and ready to take on your most difficult conversations.
Who Should Attend
This program is aimed at supervisors, managers, and leaders from all levels in higher education, including but not limited to associate directors, directors, department chairs, deans, associate deans, vice presidents, and associate vice presidents. Perhaps you are:
- A department chair with an assistant professor trying to make tenure who’s fully focused on research and neglecting their teaching duties.
- A dean facing a faculty member who disrupts meetings to vent about a policy which they encourage others to disregard.
- A director or AVP with a long-standing team member who consistently undermines efforts to innovate or change.
- A vice president with a direct report who is bullying others, although not necessarily violating policy.
No matter where you work on campus, if you’re looking for new strategies to help you gain confidence in communicating with your most challenging team members, this conference is for you.
Save on In-Person Conference Registrations
Attend any three in-person conferences for $4,500 – or $1,500 dollars per registration – with a Conference 3-Pack. There's no one way to use your 3-Pack!
- Send 3 people to the same conference
- Send 3 individuals to different conferences
- Experience 3 different conferences yourself
Follow Through With Success Coaching
Have you ever gone to a training only to find that you came back with great ideas but don’t have the time, support, or skills needed to make the changes?
Academic Impressions has produced thousands of trainings and we have learned that utilizing a coach after attending a conference helps provide accountability and bridges the training with the on-the-ground work of getting the job done.
As a result, we are now offering success coaching on select conferences.
- Purchase this training + 3 one hour follow up success coaching calls
- Work with an assigned coach who has extensive experience in higher ed.
- Get individualized support to help you follow through on what you’ve learned.
- Workshop your plans, run your ideas by someone and get additional help/practice.
To get success coaching, simply purchase the Conference and add Success Coaching during registration.
AGENDA
Your registration fee includes full access to all conference sessions and materials, breakfast, lunch, and access to the networking reception on Thursday, breakfast on Friday, as well as refreshments and snacks throughout the conference.
8:00 a.m. – 6:00 p.m. Eastern (local time in Orlando, FL)
Registration and Continental Breakfast (included in registration fee)
8:00 a.m. – 8:30 a.m.
Opening Comments and Introductions
8:30 a.m. – 9:00 a.m.
Introduction to the EM & EM Model
9:00 a.m. – 10:15 a.m.
In this session, our speaker will introduce you to the model we will use for the rest of the workshop, focusing on engagement, management, enforcement, and then marginalization. You will have the chance to focus on a difficult person and how their behavior affects your team.
Morning Break
10:15 a.m. – 10:30 a.m.
Engagement
10:30 a.m. - 12:00 p.m.
During this session, Jeanne will cover the first step of the model – engagement. In this step, you’ll practice how to: clearly articulate the problem, actively listen, acknowledge others’ perspectives, set standards and expectations for behavioral change, and schedule a follow-up and offer support.
Lunch (included in the registration fee)
12:00 p.m. – 1:00 p.m.
Engagement (continued)
1:00 p.m. – 1:30 p.m.
You will continue to practice using the engagement strategy with case studies and your own examples.
Management
1:30 p.m. – 3:00 p.m.
When handled thoughtfully, many situations can be resolved at the engagement stage. However, when this proves ineffective, the next step is management. During this session, you’ll strategize how to rearticulate the problem with a stronger emphasis on expectations, building upon the methods employed during engagement.
Afternoon Break
3:00 p.m. – 3:15 p.m.
Enforcement
3:15 p.m. – 4:30 p.m.
If engagement and management fail to address performance or conduct, the final chance for behavior change is the third step: enforcement. Enforcement requires you to establish expectations and consequences for non-compliance. These are the thorniest aspects of the process and are all too easy to get wrong, so we will engage in plenty of practice.
During this session, we’ll spend time discussing when and how to:
Involve Human Resources.
Develop a behavior modification plan.
Facilitate a formal meeting to address concerns.
Document the process.
Day One Question & Answer
4:30 p.m. – 5:00 p.m.
Networking Reception (included in registration fee)
5:00 – 6:00 p.m.
This informal reception is your chance to decompress, have some refreshments on us, and expand your network of connections. Our programs are intentionally designed for smaller groups, so this is a great time to catch-up with attendees and speakers whom you may not have connected with yet.
8:30 a.m. – 12:00 p.m. Eastern (local time in Orlando, FL)
Continental Breakfast (included in registration fee)
8:30 a.m. – 9:00 a.m.
Enforcement (continued)
9:00 a.m. – 9:30 a.m.
You will continue to practice using the enforcement strategy with case studies and your own examples.
Marginalization
9:30 a.m. – 10:30 a.m.
In the event that circumstances make it impossible for you to take effective disciplinary action, or if that’s not the appropriate next step, your last resort is to minimize or remove the impact of the negative conduct in question on others. We’ll discuss when this is appropriate, along with strategies to support your community.
Morning Break
10:30 a.m. – 10:45 a.m.
Takeaways and Intervention Planning
10:45 a.m. – 11:30 a.m.
During our final session, you will have the opportunity to begin to craft an intervention plan for your difficult person, as well as share takeaways that you will use after this conference.
Conference Wrap Up and Q&A
11:30 a.m. – 12:00 p.m.
As a part of your registration for this conference, you can opt to extend your learning by attending a virtual training, Using Feedback to Build a Growth-Minded Work Environment taking place on August 3, 2023, from 1:00 – 3:00 p.m. ET. This training is included in our membership. Details about how to access this opportunity for free will be sent upon registration of the conference. To get access to more trainings, explore our membership.
LOCATION
Rosen Shingle Creek
Address: 9939 Universal Blvd, Orlando, FL 32819
Phone #: 866-996-6338
Room rate: $179.00
Ask for the Academic Impressions June Room Block
Room block dates: Wednesday, June 28- Thursday, June 29
Room block cutoff date: Wednesday, June 7, 2023
SPEAKERS
Jeanne A.K. Hey, Ph.D.
Leadership Development Specialist
Jeanne has over thirty years’ experience in academia. She specializes in developing materials and programs for emerging and experienced leaders in higher education. At the University of New England in southern Maine, she served as Dean of the College of Arts and Sciences for eight years before finishing her university service as Associate Provost for Student Success. Before that, Jeanne served Miami University (Oxford, OH) for 19 years. There she served in roles including Interim Dean and Executive Director of Miami’s Middletown Campus, Director of International Studies, and Professor of Political Science and International Studies.
PRICING
Save on In-Person Conference Registrations with a Conference 3-Pack
Attend any three in-person conferences for $4,500 – or $1,500 dollars per registration – with a Conference 3-Pack. There's no one way to use your 3-Pack!
Send 3 people to the same conference | Send 3 individuals to different conferences | Experience 3 different conferences yourself
ACADEMIC IMPRESSIONS MEMBERS
$2,295 $1,945
through June 16, 2023
Members get $250 OFF.
- 3 one hour follow up success coaching calls
- Work with an assigned coach who has extensive experience in higher ed
- Get individualized support to help you follow through on what you've learned
- Workshop your plans, run your ideas by someone and get additional help/practice
NON-MEMBERS
$2,295 $2,195
through June 16, 2023
Get access to THIS conference.
- 3 one hour follow up success coaching calls
- Work with an assigned coach who has extensive experience in higher ed
- Get individualized support to help you follow through on what you've learned
- Workshop your plans, run your ideas by someone and get additional help/practice
Become a Member
Save $250 on this event and get 100s of online trainings FREE with membership!
Can't attend the conference? Buy the binder.
Questions About the Event?
Sarah Adams
Learning & Development Manager,
Academic Impressions