Have It Your Way (or Not): Customer Service Across Generations

Provide better customer service that meets expectations across generations. Overview A college community has perhaps the most generationally diverse members of any organization. From Baby Boomers and Generation X to Millennials and Gen Z, today’s students and employees alike co-navigate university systems with vastly different expectations of how they like to be treated as customers. These varying preferences have great impact on the campus culture as a whole, as well as on the diverse knowledge and skills service providers need in order to deliver great experiences for all. This virtual training will provide you with a greater awareness of the varying preferences for customer service that exist for employees and students in college and university communities, as well as a look at how service providers can modify styles to meet expectations and enhance the university experience across generations.   Who Should Attend This program is ideal for any staff and faculty who work with multigenerational colleagues and/or students. Expand Your Learning This training is a part of a three-part series designed to help faculty, staff, and students have a stronger understanding of each generation in order to improve overall communication as well as cross-generational teams and support initiatives. AGENDA September […]