Archives
Maintaining Relevance in an Era of Accelerating Change: A Leadership Conversation for Provosts
Five Paths to Leadership Results Debrief Session (December 1, 2023)
Freedom of Speech, Academic Freedom, and DEI: A Complicated Relationship (Copy)
Equipping Gift Officers to Facilitate Conversations Among Multi-Generational Families
Actualize Your Purpose: A Workshop on Improving Your Well-Being
Managing Stress on the Frontline: Customer Service at Marquette
Have It Your Way (or Not): Customer Service Across Generations
Provide better customer service that meets expectations across generations. Overview A college community has perhaps the most generationally diverse members of any organization. From Baby Boomers and Generation X to Millennials and Gen Z, today’s students and employees alike co-navigate university systems with vastly different expectations of how they like to be treated as customers. […]