Learn to confidently respond to donor objections by anticipating and meaningfully acknowledging their concerns.
The fear of objections in frontline fundraising can get in the way of productive conversations with prospects. However, objections can be the first step to receiving a donor gift if we are prepared to listen closely and share a response that encourages new discussion and conversation.
Join us for this online training to learn how to anticipate objections throughout the donor cycle, and how to utilize each response as an opportunity to learn and deepen the relationship.
Through the technique of probing questions, our expert Kathy Drucquer Duff will demonstrate how to address common objections as well as how to extrapolate objections unique to your institution or initiative. This session will provide you with specific language you can share and practice with your team.
Who Should Attend
This training is for advancement professionals, particularly frontline fundraisers and donor relations staff who want to learn how to respond to objections in meaningful ways that move conversations forward. If you manage frontline fundraisers, invite your team to this training. Leadership annual giving directors, officers, and advancement services and support staff will also benefit by attending this training.
1:00 - 2:00 p.m. Eastern
This webcast will prepare you to overcome objections in the two most common stages of the fundraising cycle:
Qualification and Discovery
As you build a relationship with a prospect, comfort and confidence to respond to objections are required to further, and deepen, the conversation. In fact, when you listen to objections at this stage of the fundraising cycle, it shows that you’re attentively listening to the conversation. Whether these initial objections are focused on social justice issues, COVID-19 research, or leadership decisions made at the institution, you will learn the importance of being prepared by using probing questions to better understand your prospect’s hesitation to give.
At this stage of the fundraising cycle, it is common for others to be present in the conversation or nearby when you ask for the gift. As a result, it’s important that everyone on your team is comfortable with overcoming objections. To prevent failure for the work that has been done up to this point in the conversation with the prospective donor, having the confidence and energy to turn objections into a gift is essential. You will learn how to prepare to overcome objections in the solicitation stage by practicing how to respond to concerns regarding gift details, such as fees or purpose, or a concern specific to a current campus issue.
Kathy Drucquer Duff, CFRE
Coach, Consultant, and Optimizer, KDD Philanthropy
For the past 27 years, Kathy has had the pleasure of leading teams to create transformative fundraising strategies within higher education, healthcare, and non-profit organizations. She does this because she cares deeply about philanthropy and development as a career opportunity, and she truly believes the best investment a development leader can make is in talent—because nurturing and leading people creates lasting philanthropic relationships. KDD Philanthropy was born out of a desire to work with professionals who build a philanthropic society. This vision was driven by her belief that philanthropy is one of the strongest forces for good in the world, and she has seen first-hand that a skillful fundraising program inspires incredible generosity.
What You Get
Get the live webcast and the recording for one price.
Get access to live webcast including Q&A.
Receive permanent and unlimited access to recording.
Download speaker slides and supplemental materials.