Encore and Live Q&A: Recruiting, Training, and Engaging Alumni Volunteers in a Digital Environment

March 29, 2023 | 3:00 pm to 5:00 pm Eastern


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Share and learn from success stories and best practices for managing alumni volunteers in a digital environment.


Alumni volunteers are immensely valuable to institutions in both their service and giving power— they tend to give 10 times more than non-volunteers. However, since the pandemic, the script has flipped on how we recruit and engage alumni volunteers through digital channels. In-person volunteer opportunities continue to foster alumni engagement, but with digital opportunities growing increasingly common as well, we must continue to learn best practices from one another to remain successful.

In this virtual training, our expert panelists will guide you as you share your own lessons when digitally engaging your alumni volunteers. Together, we will identify emerging best practices regarding volunteer recruitment, training, and engagement that lead to the retention of your most dedicated alumni. You will leave this training with the best current practices to engage your volunteers — during this pandemic, and beyond.


How This Works

2 Hours | Re-Airing and Live Q&A

  • 3:00 p.m. – 4:00 p.m. ET | Watch a Re-Airing of the Training
    If you missed the event when it took place in January 2022, or you have been meaning to engage with the on-demand training, this is your chance to watch it together with higher ed colleagues from across the country. Mark your calendar now to set aside this time for yourself.
  • 4:00 – 5:00 p.m. ET | Engage in a Live Q&A with Clarybel Peguero and Parks Smith
    Please join us after the recorded training for a live discussion session with Clarybel Peguero and Parks Smith. You'll have the chance to dive more deeply into the points raised during the presentation and ask questions of our presenter and your peers.

If you can't attend live, sign up to receive access to the recording.

Who Should Attend

This is a discussion-based event that will require participants to share their insights and lessons learned. If you are an alumni relations professional who manages volunteers, join us, and come prepared to share your solutions, ideas, and perspectives.

Recording available 10 business days after the live training.

The Academic Impressions Online Learning Experience

Intentionally Designed
Online Learning

Our virtual trainings go far beyond just replicating PowerPoint presentations online: these experiences are intentionally designed to give you the kind of robust and dynamic learning experience you’ve come to expect from Academic Impressions. These trainings provide you with an active learning environment and an online space where you can explore ideas, get inspired by what your peers are doing, and understand the range of possibilities around a certain topic. You will leave these sessions with practical solutions that you can take back to your team or task force.

What you will get:

  • A dynamic, interactive, and high-touch virtual learning experience designed to engage and set you up for growth
  • Seamless online face-time, networking, group work, and Q&A opportunities from the comfort of your own workspace
  • Practical takeaways and hands-on knowledge
  • Guidance from vetted subject matter experts
  • Unlimited access to all recorded online sessions


March 29, 2023

3:00 - 5:00 p.m. ET


The Landscape of Alumni Volunteer Engagement

Most institutions have transformed their approach to volunteer recruitment, training, and engagement because of how the pandemic has shaped the way we manage our communications. You will learn how these changes have impacted the industry.



Emerging Practices at Two Institutions

Before sharing your successes and lessons learned, you will hear some success stories and examples of what our experts at Duke University and Virginia Commonwealth University are doing regarding alumni volunteer recruitment, training, and engagement.



Breakouts and Share-Outs

In small groups, you will discuss your successes and lessons learned in your approaches to:

  • Identifying new volunteers
  • Training volunteers
  • Engaging volunteers

Following each breakout, you will have the opportunity to share your own best ideas and insights for managing alumni volunteers in a digital world.


Portrait of Clarybel Peguero

Clarybel Peguero, Ed.D.

Assistant Vice President for Multicultural Advancement, Alumni Engagement and Development Office, Duke University

Clarybel has over 20 years in higher education administration. She is an expert in setting strategy, leadership development, and implementation and administration of diversity and inclusion initiatives. She has designed and delivered trainings related to inclusion, unconscious bias, cultural competence, and microaggressions and has extensive experience in organizational culture and change management.

Read Speaker's Full Bio.

Portrait of Parks Smith

Parks Smith

Senior Director, Marketing Strategy, Development and Alumni Relations, Virginia Commonwealth University

Parks has spent over 10 years working in higher education including experience with strategic enrollment management, alumni relations, development, and career services. His driving passion in his current work is building relationships and finding opportunities to get alumni involved with their alma mater in the most meaningful way possible. He currently serves as the Director of Strategic Operations in Virginia Commonwealth University’s Office of Alumni Relations.

Read Speaker's Full Bio.


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Alumni Relations