Bringing One-Stop Services to Students Across Campus Webcast Recording

Recording

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With a mission to serve students, one-stop centers and staff are continuously looking for ways to improve customer service. New service initiatives are often limited by physical space and budget restrictions. Fortunately, using readily available technology and simple steps, you can increase accessibility and reduce wait times by deploying service staff across your campus.

Join us online to learn simple steps that you can use to set up mobilized one-stop services at your institution. Our expert instructor will walk you through a case study and discuss how you can implement a mobile one-stop model. You will learn:

  • What technology you’ll need to set up mobile stations
  • Where mobile stations should be placed
  • Who should be deployed across campus
  • How to communicate the stations and services

Who Should Attend

This program is appropriate for enrollment managers, regardless of whether or not you already have a one-stop center for enrollment services in place. If you do not have a one-stop center or if you operate multiple campuses, this webcast will help you understand how this approach may be a suitable alternative.

Learning Outcome

After participating in this webcast, you will be able to bring your current one-stop services to your students by deploying staff across campus.

Agenda

  • Introduction to the University of British Columbia and service mission
    • Context and purpose of service model and redesign
  • Steps you can take to set up docking stations and mobilize your staff
    • Process that UBC followed, step by step
    • Considerations for scaling this approach to your institution
      • Technology, financing, physicality, staffing
  • Measuring outcomes of mobilized one-stop services
    • Numbers and feedback from UBC’s model and students
    • Suggestions for data that you should gather to measure outcomes

Instructors

Lisa Collins, Project Director, Service Implementation and Redesign, University of British Columbia

Mike Becir, Associate Director of Enrollment Services, University of British Columbia

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